Salesforce Administrator
Current• Create project plans with detailed task distribution and execute projects using Agile as well as Waterfall methodologies to ensure the project is delivered on time and beyond customer expectations• Created the process builders to automate the business processes and field updates.• Handling the production issues and ensuring that issues are resolved within SLA.• Identify duplicate accounts in salesforce and keep only parent account record based on last modified date.• Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation• Manage all processes that impact / relate to Salesforce.com• Manage new releases of SFDC and efficiently roll out new features• Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects• and functions.• Create new reporting capabilities and respond to ad hoc reporting requests as needed• Create and manage user accounts and groups including security configuration.• Perform administration of the Salesforce instance, e.g., manage fields and relationships, Flows, approval processes, page layouts, security, validation rules, email, and custom buttons and links.• Manage ongoing support requests and administrative needs of users.• Perform data hygiene by performing routine maintenance using best practices.• Ensure data security is enforced using roles, profiles, and sharing rules.
