Served customers by completing account transactions. Provided account services by receiving deposits, loan payments, and cashing checks. Maintained a clean, organized work area and professional appearance. Handled transactions and confidential information in a responsible matter. Followed all bank financial and security regulations and procedures.

Assisted members by providing services and information in a pleasant, professional, and efficient manner via telephone or correspondence. Researched and solved routine member questions, problems, and complaints in a timely manner while ensuring members satisfaction was met. Processed membership applications, IRA's, stop payments, wires, along with cross selling credit union products and services. Completion of loan applications; the collection, verification and processing of information contained in loan applications, closing documents, disbursement of loan proceeds, and titling. Demonstrated consistent high sales goals.

Was responsible for the handling, processing and servicing of clients transactions and making sure client satisfaction was met.

Processed customer transactions, maintained and kept cash drawer balanced, prepared cashier’s checks, cross selling, opening and closing accounts, processing and closing loans, and ensuring member satisfaction.

Maintained a clean and safe environment as well as coaching and assisting members with equipment and fitness classes. Sold memberships and managed billing when members joined as well as calling leads and scheduling fitness consultations. As assistant manger I was also responsible for payroll and creating the schedule for employees and having monthly staff meetings. I also coordinated drives to help the community such as our yearly food drive, back to school drive, and adopting a family at Christmas time along with monthly challenges to keep members engaged like boot camp.

Opened and closed the store, assisted customers, handled cash transactions and bank transactions. Prepared all end of day paper work, ordering product and managing all inventory.