• Review and prepare loan packages to make sure files are complete and organized.• Perform in-depth financial and credit analysis of clients applying for loans.• Make recommendations regarding credit decisions, risk ratings, loan pricing, and credit structure to management in line with company rules and guidelines.• Prepare final loan documents for closing and ensure all documents are complete.• Develop familiarity with all lending policies and procedures of the company.• Assisting with collections by contacting clients through emails, phone calls and standard post and developing collection systems to help to exceed the company’s financial goals. Creating repayment plans if necessary and starting legal action to recover debts when necessary.• Working closely with team members on multiple projects

• Managing administrative tasks and ensuring smooth day-to-day operations, using various software applications and systems, such as HubSpot, Salesforce and Experian.• Handling a wide range of administrative responsibilities, including document management, recordkeeping, and customer service.• Screening and assessing new applications according to predetermined criteria and conducting credit and land registry searches.• Communicating loan decisions to brokers, and if approved, raising loan documents, completing ID&V checks and sending payment schedules to clients.

• Providing a high level of customer service, guiding customers through their Covid test.• Responsible for stock counting, ordering of stock and accepting deliveries.• Responsible for making test kits and ensuring the customer facing zone is fully stocked each day.• Following strict hygiene guidelines and procedures.

• Recruit train and regularly review performance of the team and produce development plans to ensure consistency of service is delivered.• Communicate with all departments to ensure that the guest journey is smooth.• Record all hours worked daily and planning rotas.• Ensure all administration procedures are carried out accurately and any discrepancies are resolved and/or highlighted with the Financial Controller.• Duty manager and fire marshal responsibilities.• Assisting other departments when needed

• Duty manager and fire marshal responsibilities.• Assist with the recruitment and training of the team.• Support the reception manager in creating a team environment which promotes good morale and ensures a high level of commitment and pride.• Take responsibility of all operational aspects of the department ensuring smooth delivery of service in the absence of the head of department.

• Running end of day reports and compiling the information into a financial report.• Trained as a Duty Manager and Fire Marshal.• Completing regular fire walks to ensure the safety and security of the hotel.• Cleaning of public areas.

• Dealing with enquiries and room reservations made via telephone, online, email or in person.• Check guests in and out, issue keys to guests, provide guests with information about local attractions and places of interest. • Communication effectively with all departments such as housekeeping, restaurant, maintenance, and management. • Provide additional services for the convenience of guests.• Prepare a customer's account when they leave the hotel and taking payment.• Complaint resolution. • Upselling room upgrades and restaurant bookings. • Follow cashing up procedures to ensure the end of day banking balances. • Responding to emails and carrying out general administration duties as needed.

• Assisting with social media, content creation, monitoring inboxes and replying to messages.• Liaising with Brand Ambassadors.• Assisting with photoshoots and promotional videos.• Attending events to glitter customers.

• Handling a wide range of cardholder/client-based phone and email queries regarding the day to-day running of their commercial card accounts. • Maintain a high level of product knowledge and awareness of bank wide activities and issues. • Perform miscellaneous duties as assigned by management. • Working as an active member of the team to ensure all emails, calls and admin tasks are dealt with in a timely manner.

• Handle telephone calls, e-mails, obtain relevant information from customers to enable a prompt and accurate response to enquiries ensuring as many calls as possible are successfully resolved at the first point of contact. • Use all available resources to research relevant information to respond to customers, only referring or escalating queries to other services when necessary. • Create and maintain accurate records of customer interactions, including requests, bookings, payments, account updates, job creations and allocations.