Ginny Rusch Email and Phone Number

Account Executive-Sales• Contact existing and potential clients via network, cold call and referral• Evaluate client needs and identify appropriate insurance solutions• Assist client with enrollment, billing policy questions, as well as identify and assist in the resolution of discrepancies/issues hindering claim paymentMarketing• Design and implement effective marketing strategies to increase insurance contract sales• Plan and carry out radio ads• Complete monthly client mailings and track response data• Develop educational forum materialsExecutive Administrative Assistant• Schedule client appointments as needed• Document face-to-face client meetings• Complete paperwork required for the submission of financial applications • Manage paper and electronic client records

Customer Service• Call Center/Wausau Answer Center-Agency Representative• Telephone/direct client contact-Manage incoming calls, walk-in client needs and document contacts• Assist and provide information to clients, enrollment, billing and accounts receivable, as well as claim and benefit questions and concerns• Review client billing, claim records and EOB’s to identify discrepancies/issues hindering claim payment• Collect and post account payments

DATES FROM 07/1991 – 05/2015Director-Children’s Services / North Central Health Care, Wausau, WI• Director-Children’s Services (2012-2015) Langlade, Lincoln and Marathon Counties Duties: Administered tri-county program; staff supervision; team building; tri-county seminars/workshops, strategic planning, annual budget development expense/revenue management; County Board, Administration presentations• Birth to Three Manager/Child Development Specialist (1991-2012) Langlade, Lincoln and Marathon CountiesDATES FROM 04/1998 – 02/2007Psych Tech-Emergency Mobile Crisis Program / North Central Health Care, Antigo, WIOperated with strict adherence to HIPPA/confidentiality guidelines to provide the following services:• Psych Tech-Emergency Mobile Crisis Program Langlade County Provide on-site, hospital, police department mental health assessments for adults/teens with emotional/behavioral emergencies• Develop/monitor crisis intervention plans to support immediate client needs• Identify local/regional support/advocacy resources per client needs• Conduct daily in-home appointments and daily medication deliveries for clients• Provide comprehensive documentation of all contacts

Operated with strict adherence to HIPPA/confidentiality guidelines to provide the following services:• Respond to emergency calls to provide on-site efficient and immediate care• Maintain a safe environment for patient care• Conduct systematic, in-depth patient assessment and provide cardio-pulmonary resuscitation as warranted; provide efficient and immediate care to the critically ill and injured• Provide support to patient and family as appropriate• Transport patient to nearest medical facility