Ginny Gallicchio Email & Phone Number

Founded in 2010, IMB Partners is a private equity independent sponsor focused on growing companies via acquisitions and partnerships.

IMB Solutions, LLC is a certified MBE headquartered in Bethesda, MD. We are a wholly-owned subsidiary of IMB Partners, founded in 2014 as an MSP that standardizes processes, audits and identifies errors and redundancies to lower costs in the employee benefits category for a leading pharma corporation.

Cherry Hill, Nj

Helping companies improve HR operations and create value through focus on customer satisfaction, improved profitability and service excellence. Assisted clients utilizing experience in relationship management, consulting and operations in the following areas:• Leadership of strategic and complex solutions in employee benefits, insurance or HR operations• Process audits and improvement initiatives that will help clients better manage their outsourcing partners• Project management, change management, process improvement and cost reduction solutions• Assistance with team management and communications, including presentations and sales

Provided dual leadership of Health & Welfare Outsourcing Department and Call Center services for all clients, including operations, implementation, project management, daily performance, account management and customer satisfaction, staffing and team development, and supporting systems. Offerings include FSA and COBRA in-house administration as well as full DB/H&W outsourcing capabilities to clients.Actively participated in new business outsourcing sales, including RFP response preparation, presentations and site visit management. Held leadership role in strategic development of Health and Welfare Outsourcing practice providing vision and direct oversight of short and long term initiatives, growth targets and staff development.Provided ongoing administration consulting and relationship management to key Health and Welfare outsourcing clients.

Expertly delivered dynamic leadership skills managing two large business units responsible for providing benefits and human resource (HR) services to priority clients of ACS, a leading global provider of information technology (IT) consulting services. Highly regarded for solid interpersonal relationship skills and team building proficiency. Consistently earned valuable client trust. Candid problem-solving approach instrumental in boosting business development and overall strategic growth. Corrected shortfalls in service execution through review and proper staffing analysis and execution of action plans delivering immediate results. Directly oversaw all onshore and offshore divisional operations, process improvement projects, and change management initiatives. Ultimately accountable for overall division financial performance. Demonstrated exceptional skills by achieving goals and fulfilling aggressive timelines. Applied advanced communication skills as primary point of contact for senior client representatives who demanded careful attention. Implemented a “white glove” customer service center to handle complex retirement cases. Revitalized broken relationship with large client, by re-creating and introducing new operational processes and improved delivery and execution. Gained credibility through successful implementation of operational goals and extreme focus on customer service excellence. Turned $3.5 million in annual losses into breakeven marginal profit in less than one year.

Diligently maintained customer operational and financial functions while expanding EDS business relationships for large benefits and HR outsourcing clients. Responsible for one of EDS’ primary accounts covering benefits administration services for over 500,000 lives. Cost-effectively allocated, administered, and managed operational budgets and financial statement reporting for clients and ensured Sarbanes-Oxley regulatory compliance. Directly managed, mentored, and motivated staff, serving an instrumental role as senior advisor in the development of top performing team members. Strategically planned, designed, and coordinated detailed workflow plans to maximize resource allocations and control costs. Relied upon to resolve challenging client account issues related to benefits delivery. Demonstrated solid communication and critical thinking skills when negotiating contracts and service requirements with client leaders. Effectively managed executive expectations to ensure satisfactory ratings. Proactively supported multiple merger integration teams following the acquisition of Towers Perrin outsourcing practice into EDS. Transitioned Towers Perrin Administration Solutions into the EDS Business Process Outsourcing standard operating model.

Oversaw full implementation of a customer service call center that supported the health and welfare, and defined benefit plans for global defense contractor. Responsible for providing accurate data retrieval and real-time benefits reporting to 120,000 active employees and 80,000 retirees nationwide. Negotiated a renewed seven-year service contract with client worth $350 million in revenue. Promoted to rank of Principal within first year of eligibility for superior individual performance. Earned reputation for being a top producer and became assigned to firm’s largest accounts. Expanded client revenue responsibilities from $20 million to $55 million. In addition to defense contractor client, lead service delivery and operations for Fortune 500 consumer products and global pharmaceutical firms. Ensured client satisfaction by deeply analyzing technological weaknesses and proposing end-user functionality enhancements within online benefits system platform. Conducted comprehensive reviews of daily operations, recommended process improvement tactics, and effected strategic vision in practice. Administered six annual enrollments covering 200,000 individuals with remarkable accuracy and technological precision.

Practice Leader for all health and welfare and administrative consulting services for Philadelphia office, including managed care consulting, system consulting and development, RFP development and analysis, bidding and placement. Responsibilities included staff leadership and management, including hiring, training, and performance management, budget development, consulting and project management. Major clients included two large pharmaceutical firms. Tripled department revenues in two years. Major accomplishments included: • Design and strategy of managed care plan for local hospital; • Strategy consulting and project management of early retirement window for Fortune 50 pharmaceutical firm; • Annual enrollment, system and administration consulting and project management for multiple health and welfare related projects; • Outsourcing consulting and project management for development of an employee benefit call center.

Vice President in charge of underwriting and health and welfare administration consulting department. Responsibilities included staff leadership and management, including hiring, training, and performance management, budget development, consulting and project management. Supervised staff of 12. Major accomplishments included:• Strategy and development of an electronic, menu-driven underwriting product used in client financial analysis; • Development of a health care database system to analyze and report premium and claim data for clients; • RFP analysis and vendor selection analysis; • Plan design, project management and administration consulting services; • Rate and funding projections, plan design cost analysis.

Executive Certifications In:, Effective Leadership, Leading Teams And Organizations, Executive Leadership Strategies

Earned three executive certificates maintaining 4.0 GPA.

Bachelor Of Science (B.S.), Mathematics

Participated in cooperative education program leading to full-time employment post-graduation.