Ginny Hoffman Email & Phone Number

San Jose, Ca, Us

Provided strategic operational support to three major Federal partners, contributing to nearly $1B in annual sales revenue. I reviewed and offered comprehensive partner recommendations on complex escalations and project lead situations involving cross-functional teams spanning Customer Services, Sales, Finance, IT, Logistics, TAC, Licensing, XaaS, and Legal.As the Operations Federal Lead for the FedLantic Sales Director Team, I supported 48 MPOs and PAMs and acted as a key liaison for internal sales teams, PAMs, AMS, and PSDMs in resolving critical service issues. Additionally, I established and managed an interactive Partner Operations Learning Forum to facilitate knowledge sharing and continuous improvement.Conducted bi-weekly operational update sessions and led new hire training on partner support tools, streamlining manual licensing processes during organizational transitions and earning recognition for leadership success. My efforts resulted in a 15% reduction in case escalations through targeted training initiatives.Furthermore, I collaborated on process improvements and tool enhancements based on partner feedback and quarterly operational reviews.

San Jose, Ca, Us

Effectively managed strategic relationships between regional sales teams and customer operations, ensuring seamless coordination and support. As the single point of escalation for critical issues, I drove operational efficiency and enhanced customer satisfaction.Key Responsibilities:• Relationship Management: Fostered strong connections between sales and customer operations to optimize sales processes and enhance customer experience.• Sales Team Supervision: Oversaw field sales activities, ensuring team performance and providing necessary support and resources for successful task completion.• Operational Coordination: Facilitated timely execution of sales activities during critical periods such as month-end and quarter-end to achieve business goals and meet sales bookings targets.Excelled in managing strategic relationships, optimizing sales processes, and ensuring operational excellence to drive business success and enhance customer satisfaction.

Us

Contributed to client digital marketing strategies through the integration of search engine marketing. Worked in tandem with the sales team to identify revenue growth opportunities and created tailored services for clients. Provided client consultation on company performance and developed strategic plans for future growth. Utilized analytical skills to enhance client campaigns with performance data, industry insights, and best practices. Actively generated innovative ideas for client businesses through research and analysis, and mentored new hires. Recognized for performance and selected for a recognition board and the Google Analytics Committee, contributing to the development of training programs.

Orchestrated and executed promotional strategies, including the preparation and arrangement of displays/distributions to enhance promotions. Managed and maintained the TV station's homepage-based website. Handled sales processing and database maintenance. Dispatched advertising packages to new clients, ensuring a seamless onboarding experience. Developed and sustained a customer service program, aligning with company's commitment to superior client service. Played an integral role in the expansion into new markets nationwide.

Arlington, Virginia, Us

Held a Top Secret/SCI clearance role, overseeing the analysis and reporting of intercepted international communications. Provided technical expertise to commanding officers and actively participated in collection management. Responsibilities included intelligence gathering and analysis, identifying enemy communications, decrypting classified intelligence, and maintaining analytical aids and databases. Additionally, served in the 2001 international coalition against Al-Qaeda, operating satellite technology for 19 consecutive days and collaborating with Pashto-English linguists for real-time strategic information.

Bachelor Of Science - Bs, International Business

Bachelor Of Arts - Ba, French Language And Literature

98C Signal Intelligence, Geospatial-Intelligence Analyst Course

3 Certificates, French