Ginny U. Email & Phone Number

Paris, Fr

Paris, Île-De-France, France

Paris, Île-De-France, France

Rennes, Brittany, France

(Extracurricular professional activity)• Managed a team of 4 members (+20 staff during the event): allocating and supervising tasks, organising weekly meetings to monitor progress, ensuring teamwork and well-being of members• Created, organised and ran the highlights of France's 3rd student sports event (4 days, 500,000€ budget and 2,500 participants) - Opening and closing ceremonies, DJ set evening, School Village entertainment, Talent Show and Cheerleading competition :… Show more (Extracurricular professional activity)• Managed a team of 4 members (+20 staff during the event): allocating and supervising tasks, organising weekly meetings to monitor progress, ensuring teamwork and well-being of members• Created, organised and ran the highlights of France's 3rd student sports event (4 days, 500,000€ budget and 2,500 participants) - Opening and closing ceremonies, DJ set evening, School Village entertainment, Talent Show and Cheerleading competition : Searching for service providers, negotiating quotations, scheduling events and coordinating the logistics.• Exchanged daily with the 7 delegations to prepare the logistics of the event and lead plenary sessions to draw up and vote on the regulations for the events and competitions• Animated training sessions with the 100 staff to present our events, logistics, schedules and missions Show less

Paris, France

• Guaranteed the quality of the digital and omnichannel customer experience: supervising the customer service provider on a day-to-day basis and taking over complex customer queries and disputes from the provider.• Monitored the NPS and customer feedbacks to define areas for improvement: answering and analysing customer satisfaction surveys to identify pain points, communicate recommendations to the Regional Managers and the Production department.• Contributed to the development… Show more • Guaranteed the quality of the digital and omnichannel customer experience: supervising the customer service provider on a day-to-day basis and taking over complex customer queries and disputes from the provider.• Monitored the NPS and customer feedbacks to define areas for improvement: answering and analysing customer satisfaction surveys to identify pain points, communicate recommendations to the Regional Managers and the Production department.• Contributed to the development of employee skills: Running training courses for customer service agents on tools, procedures and collections (on site and remotely - French and English), train store teams on customer service management procedures (e-learning), create digital modules for the e-commerce site's personal shoppers (e-learning).• Developed cross-functional projects to improve personalisation and streamline the overall customer experience: redesigning typical customer service emails and the tone of voice, redesigning the customer generosity sales policy, implementing actions with the CRM team to identify loyal customers and reward their loyalty. Show less

Paris, France

• Participated in the management of the e-commerce site and orders (product sheets, site pages)• Coordinated launch of collections and business operations• Managed customer service and optimized customer experience • Developped customer retention and site performance improvement strategies• Developped partnerships to boost on-site traffic and sales (affiliate)

Rennes, Brittany, France

Rennes School Of Business

Rennes, Brittany, France

Double Degree Pge Master In Management And Msc In Strategic And Digital Marketing

Activities and Societies: 2019-2020 : Secretary of the Sports Office and Dance/Cheerleading coach 2022-2023 : Event Manager.

Cpge, Preparatory Class In Economics

Economics, Mathematics, History, Sociology, Philosophy, General Knowledge, English and Spanish geopolitics

High School Diploma, Economic And Social Sciences, "Mention Bien" - English Track

Lfc Short Courses - Fashion Marketing And Pr, Marketing And Pr

3-day training course in English for Fashion Marketing and Public Relations:"3-day training course in English for Fashion Marketing.