Ginny Veldhouse Email and Phone Number

As a Patient Care Coordinator, I provide support to a large team in a very busy practice. My daily tasks include patient data collection and entry; patient scheduling/emergency triage: financial/treatment plan presentation: patient collections; submission of dental preauthorizations: and completion of daily practice reports.

• Coordinate the care of patients as outlined by provider instructions • Facilitate communications between patients and providers by processing messages that come in via phone, portal, web, chat and fax• Perform the check-in process, including verifying accurate patient and account data, and collecting copayments• Perform the check-out process including making appointments (diagnostic testing and follow up appointments), coordinating provider orders as appropriate, and sending summary of care communications to outside providers • Confirm all necessary information is available for upcoming patient visits, and mitigate any issues to ensure smooth patient flows

• Service – Remotely assist dental team members with IT related questions and issues including but not limited to software, intranet and peripheral devices. Respond to service desk requests, provide expertise in supported systems, create service desk tickets, and document issue resolution.• Analysis – Leverage support trends to provide best practice recommendations to other support teams • Collaboration – Partner with cross-functional teams to facilitate key business objectives

This position was initially with American Dental Partners, until Heartland Dental acquired American Dental Partners, June 2021• Service – Provide end-user support for in-house practice management software • Analysis – Leverage support trends to provide best practice recommendations to other support teams • Consulting – Assist key business stakeholders in leveraging software application features to meet the requirements of their varied projects, processes, and initiatives• Collaboration – Partner with cross-functional teams to facilitate key business objectives

• Coordinate – Schedule software release timeline• Documentation – Maintain change management documentation• Testing – Application testing of updates to in-house practice management system• Facilitate - User acceptance testing process• Training Manuals – Create training documentation

Patient Focus- Records Management - Collection of patient, account holder, and insurance subscriber data for record creation and updates- Appointment Scheduling – Planned treatment and emergency triage - Treatment Planning Support – Financial consultation for treatment options, including insurance verification, estimates, payment options and payment arrangements- Insurance Claim Support - Dental claim and pre authorization submission; claim dispute remediation - Accounts Receivable – Patient payment collectionPractice/Business Focus- Schedule Management – Utilization focused provider schedule creation and maintenance- Accounts Receivable/Cash Application – Allocation of insurance remit payments; collection of current and past due receivables, both patient and insurance; balance end of day receipts, daily deposit records- Workflow Management/efficiency focused process development