Gino Pantangco Email and Phone Number

Resolved 200 customer inquiries monthly, maintaining a 98% satisfaction rate.Streamlined PO processing, boosting order accuracy by 15% and cutting turnaround time by 20% for 500 POs monthly.Managed 1,000 SKUs and 300 daily shipments, reducing shipping errors by 25% while adhering to IATA & DG regulations.Reduced delivery delays by 30%, meeting client timelines for 95% of orders through collaboration with shipping/procurement teams.Provided quotes and carrier selection for 100 weekly shipments, achieving 10% cost savings by negotiating with DHL, UPS, FedEx, and forwarders.Cut delayed shipments by 20%, resolving 95% of delivery issues within 24 hours.Ensured accurate HS code compliance for 100% of international shipments, avoiding any customs clearance issues and minimizing delays.Supported AR and AP operations by processing 150 invoices monthly, improving accuracy by 15%, achieving 100% error-free records, and promptly resolving discrepancies to ensure timely payments.Led a $120,000 revenue-generating catalog expansion for the South American market by researching local needs, developing tailored solutions, and ensuring compliance with international regulations in collaboration with legal experts.

Maintained strict GMP compliance, ensuring 100% product consistency and zero compliance issues.Streamlined workflows, improving shipping deadline adherence by 20% and increasing warehouse/lab efficiency by 15%.Managed inventory of 10,000 SKUs, achieving 99% order accuracy and reducing fulfillment delays by 25%.Conducted proactive maintenance on 50 lab equipment units, reducing downtime by 30% and boosting operational efficiency by 20%

Increased platform stability by resolving {30} bugs during stress testing with VMC moderators.Participated in online stress tests & beta builds under real-time VMC moderator guidance.Enhanced project success by providing feedback on {50} issues, and maintaining project standards.Ensured project confidentiality for {12} months by adhering to NDA across diverse schedules.