Gino Pardillo Email & Phone Number

United States

• Work in a team environment to produce accurate timely and complete monthly recurring billings• Act with a sense of urgency and professionalism to internal and external inquiries via email and phone• Create, correct, and distribute invoices• Verify Customer Payment Terms• Appropriately monitor invoicing exceptions and unique customer situations while keeping other internal team members aware of the issues• Ensure Manual Recurring Invoices and Maintenance Invoices are processed timely and accurately• Process High Volume Daily Batch Invoicing• Process Returns and Rebills of incorrect invoices• Participate in special projects as assigned• Perform Month-End Close Procedures

Mandaluyong, National Capital Region, Philippines

• Reviewing credit card details to avoid fraud.• Providing dispute calculations for and customers for incorrect bills & sales appeasement requests.• Identifies and allocates payments for invoices.• Provides an actual solution for inbound calls. • Performs customer collection procedures on outstanding invoices.• Checks customer accnt to avoid discrepancies. • Handles and analyzes daily billing cases from email and voicemail. • Sets up customer accounts & prepares templates for newly signed up customers.• Performs multiple quality checks to ensure that all data entry projects meet the client's expected quality standards and have an accuracy level.• Creates reports for huddles, KPI, and targets.• Reconcile and review invoices being disputed.• Creates invoices for special services and calculates taxes for different states.• Provides copies of invoices and credits via email.• Schedules meetings with sales and customers.• Process all transactions settled by checks and bank transfers and responsible for providing statements of accounts.• Provides invoice breakdown and tax breakdown requested sales/customer. • Participates in round table & provides suggestions to increase operational efficiency.

Mandaluyong, National Capital Region, Philippines

• Update systems and files with the appropriate current customer information• Provide assistance to the commercial team by collaborating with them to communicate with customers• Provide assistance to contacts, working with them to ensure that proper documentation is made of any policy exceptions• Responsible for providing data analysis and preparing reports as requested• Serve as the company representative in insurance industry and professional associations• Responsible for coordinating case process and filings related to corporate insurance• Provide timely and accurate response to data requests and inquiries regarding insurance programs and premium allocations• Responsible for monitoring the receipt of insurance binders, policies, and endorsements• Responsible for keeping original insurance policies safe• Responsible for organizing underwriting data requests; complete insurance applications and create underwriting submissions for insurance renewals• Responsible for providing analysis for underwriting, claims, budgeting and investment decision making• Stay abreast of the insurance industry standards, policies, changes, and news• Undertake research on current market risk initiatives.

Quezon City, National Capital Region, Philippines

•Perform customer request/problem identification and follow defined incident notification and escalation procedures•Perform core business process transactions involving data entry/data capture according to defined methods, procedures, and standard delivery solutions•Monitor, measure, assess and correct one’s own process performance when executing transactions•Apply understanding of assigned business process to identify gaps and propose continuous improvement measures•Maintain high customer satisfaction ratings by processing transactions accurately

Quezon City, National Capital Region, Philippines

Bachelor'S Degree - Computer Science, Computer Technology/Computer Systems Technology

Activities and Societies: Music and basketball I am a Revenue Billing Specialist who has 5 years of experience in Finance, Billing.

Bachelor'S Degree, Computer Science