• Provided technical support across hardware, software, network, and cloud (Azure) issues via phone, email, and in-person.• Installed, configured, and maintained operating systems, applications, and hardware, ensuring optimal performance.• Managed on-premise Active Directory (AD) and Microsoft 365 environments, including user/group configurations and access rights.• Created and managed Azure virtual machines (VMs), networks, and AD instances, ensuring reliable cloud operations.• Collaborated with teams to resolve complex technical issues and escalated cloud problems.• Developed and maintained technical documentation, including user guides and system diagrams.• Monitored system and cloud performance, implementing improvements to enhance efficiency and security.• Supported technology evaluations, software upgrades, and cloud migrations.

• Provided support for Windows and Linux systems, resolving hardware, software, network, and VPN issues.• Installed, configured, and maintained Windows and Linux operating systems, software, and peripherals.• Managed Active Directory (AD) for user/group management, GPOs, and access control.• Administered Microsoft 365, including user management, mailboxes, and Teams.• Handled network administration tasks, including DNS, DHCP, VPN configurations, and firewall settings.• Created and managed Azure VMs, virtual networks, and storage.• Performed system upgrades, patches, and security updates across Windows, Linux, and Azure environments.• Developed technical documentation for systems and networks.• Collaborated on IT projects, including server deployments, cloud migrations, and VPN setups.• Delivered user training on Microsoft 365, Azure, and VPN best practices.• Managed support tickets and participated in on-call rotations for after-hours support.

• Provided technical support for Windows and Linux environments, resolving hardware, software, and network issues.• Installed, configured, and maintained Windows and Linux operating systems, software, and peripherals.• Managed Active Directory (AD), including user/group management, access control, and policy enforcement.• Performed system upgrades and security patches on both Windows and Linux systems.• Supported network administration tasks, including DNS, DHCP, and connectivity issues.• Created and maintained technical documentation for Windows and Linux systems.• Collaborated on IT projects, including server deployments and migrations.• Delivered end-user training on Windows and Linux best practices.• Managed support tickets, ensuring timely resolution and customer satisfaction.• Participated in on-call rotations for after-hours support, including Windows server and Linux troubleshooting.