Gino Matela Email & Phone Number

Ncr - National Capital Region, Philippines

Specialties:Information Technology, Project Solutions and DeliveryKavaliro provides employers with IT solutions by providing the most qualified professionals who can fill both project and permanent positions in order to ensure the ongoing success of all types of businesses. We use a streamlined-yet-thorough approach to recruiting that saves our clients administrative time, resources and money.Speed and the acute ability to match skills to needs are critical attributes in the… Show more Specialties:Information Technology, Project Solutions and DeliveryKavaliro provides employers with IT solutions by providing the most qualified professionals who can fill both project and permanent positions in order to ensure the ongoing success of all types of businesses. We use a streamlined-yet-thorough approach to recruiting that saves our clients administrative time, resources and money.Speed and the acute ability to match skills to needs are critical attributes in the IT industry, and at Kavaliro we use the most effective tools at our disposal to meet your specific needs. Cutting-edge technology, savvy recruiting strategies and a national reach are all utilized to ensure our clients get exactly what they ask for. Anything less would be unacceptable. -Direct hire, Contract, Contract to hire Show less

Ncr - National Capital Region, Philippines

• Maintained sourcing database• Posted job ads in different job boards • Processed applicants from different job boards and invited them for interviews• Processed walk in applicants and profiled them for different clients• Coached applicants to improve their chances of being hired by respective clients

Ncr - National Capital Region, Philippines

• Provided on phone and online support for merchants and buyers• Served as a liaison between merchants and buyers to resolve disputes• Ensured timely and safe delivery of merchandise through close coordinator with the dispatch and delivery teams• Served as the sole credit card verifier for all transactions and ensured that no fraudulent payments are made by buyers

Ncr - National Capital Region, Philippines

• Managed a team of 50 Customer Care Representatives• Served as a the hiring manager for the program, conducts final interview and was closely involved in the on boarding process• Conducted new hire training for all new employees and up-skill trainings for all existing employees• Conducted monthly, quarterly, semiannual and annual performance reviews for direct subordinates• Strictly implemented company policies to team members and executed necessary disciplinary… Show more • Managed a team of 50 Customer Care Representatives• Served as a the hiring manager for the program, conducts final interview and was closely involved in the on boarding process• Conducted new hire training for all new employees and up-skill trainings for all existing employees• Conducted monthly, quarterly, semiannual and annual performance reviews for direct subordinates• Strictly implemented company policies to team members and executed necessary disciplinary actions• Regularly attended client meetings and ensured all information are properly disseminated • Accurately kept time records of all representatives and ensured 100% compliance to company’s policies on payroll• Handled escalations Show less