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São Paulo, São Paulo, Brazil

São Paulo, Brazil

• Developed and executed comprehensive digital marketing strategies, resulting in a 30% increase in website traffic and a 20% uplift in user engagement metrics within a 3-month period.
• Conducted in-depth keyword research and optimized website content for SEO, leading to a 25% improvement in organic search rankings and a 15% increase in organic traffic.
• Created and managed successful social media campaigns across platforms, achieving a 40% growth in social media followers and a 25% increase in engagement rates.
• Managed and optimized email marketing campaigns, surpassing industry benchmarks with an average open rate of 25% and a click-through rate of 10%.
• Utilized Google Analytics to analyze and monitor digital marketing campaign performance, resulting in a 20% increase in conversion rates and a 10% reduction in bounce rates.
• Identified new growth opportunities through meticulous market research and competitor analysis, leading to the successful implementation of a referral program that boosted customer acquisition by 15%.

Dublin, County Dublin, Ireland

• Led the development and execution of marketing strategies that significantly enhanced brand visibility and market penetration.
• Conducted market research to uncover trends and customer insights, informing targeted campaigns that notably improved engagement.
• Oversaw a mix of digital marketing efforts, including SEO, PPC, and social media, driving an increase in online engagement and customer acquisition.
• Acted as the principal liaison for key accounts, ensuring a seamless and personalized service experience that fostered long-term business relationships.
• Implemented a structured account review process to systematically assess and respond to client needs, enhancing service delivery and client satisfaction.
• Negotiated and managed account renewals and expansions with a strategic approach, significantly contributing to sustained business growth and client retention.

Dublin

• Led the development and execution of marketing strategies that significantly enhanced brand visibility and market penetration.
• Conducted market research to uncover trends and customer insights, informing targeted campaigns that notably improved engagement.
• Oversaw a mix of digital marketing efforts, including SEO, PPC, and social media, driving an increase in online engagement and customer acquisition.
• Acted as the principal liaison for key accounts, ensuring a seamless and personalized service experience that fostered long-term business relationships.
• Implemented a structured account review process to systematically assess and respond to client needs, enhancing service delivery and client satisfaction.
• Negotiated and managed account renewals and expansions with a strategic approach, significantly contributing to sustained business growth and client retention.

Dublin

• Collaborated closely with the Service Manager to streamline service department operations, enhancing efficiency and ensuring the delivery of top-tier services to customers.
• Vigilantly monitored service processes and customer feedback to uphold and exceed service quality standards. Implemented continuous improvement strategies to refine service delivery and customer satisfaction.
• Spearheaded the development and motivation of the service staff, facilitating a culture of excellence, teamwork, and continuous learning. Conducted performance evaluations, identified training needs, and fostered a.
• Contributed to the formulation and revision of service policies and procedures, ensuring they align with industry best practices and comply with regulatory requirements. This initiative not only enhanced operational.
• Acted as a critical liaison between the service department and customers, adeptly addressing inquiries, resolving complaints, and cultivating lasting relationships through exceptional service and communication.

Dublin, County Dublin, Ireland

• Enter shipping and inventory data in the computer system;
• Manage purchasing orders for incoming equipment, services, and supplies;
• Verify receipts and confirm purchase contents and orders are complete;
• Remove inventory from shipment delivery trucks;
• Ensure supplied stocks meet demand;
• Prevent overstocking and ordering;

Cork

• Maintained up to date knowledge of products and services.
• Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing.
• Worked to address all customer concerns in a timely and effective manner.
• Handled large volume of calls on a day-to-day basis with a sense of calm and good work ethic.
• Developed successful tactics to sell products and services to customers.
• Worked to understand the needs of each customer.

Bachelor'S Degree, Digital Marketing

Activities and Societies: Dirt bike riding, Basketball, beach volleyball.

Masters, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General