Gin Hing Yee Email & Phone Number

Dartmouth, Ns, Ca

Dartmouth, Nova Scotia, Canada

• Responsible for dispatching of work and buses, booking off and on of operators, inputting and approving timecards, and the use and maintaining of dispatch software (Hastus and Trapeze).• Conducts investigation by collecting data using transit software package, TransitMaster.

Dartmouth, Nova Scotia, Canada

• Operated a bus using a Mobile Data Terminal (MDT). The MDT provided live Global Positioning System (GPS) data to Halifax Transit Operations, providing bus schedule information to the bus operator, controlled destination signs on the bus, internal and external announcements on the bus, and radio communication back to operations.

Halifax, Nova Scotia, Canada

• As a Technical Services Advisor, I provided end-user support, for all transit-specific software and hardware. I also monitored and administered transit applications.

Halifax, Nova Scotia, Canada

• Chair bi-weekly meetings of the council, including Annual General Meetings.• Coordinate all motions, agendas, governing documents and materials.

Dartmouth, Ns

Providing personalized IT technical support. Services provided:• Computer purchasing advice• Setup of computer• Upgrade of computer hardware or software (including operating system)• Data recovery of failed hard drive• Virus removal• Optimization of computers• Wi-Fi implementation Implemented and provided advice in building websites and domain-based email implementations. I helped the following non-profit and profit organizations: • www.boomersplus.com, "We offer community, purpose, opportunity and adventure to Boomers"• www.cup.ca, Canadian University Press• www.msvu.ca, Mount Saint Vincent University• www.hmcssackville.ca, Canadian Naval Memorial Trust• TJX Canada / Winners• Oasis Rental Homes• www.volleyballnovascotia.ca, Nova Scotia Volleyball Referees Association I also helped clients in lowering bills for cell phone, Internet, and home phone using my knowledge as being past employee at a major telecom company and my vendor relationships I have created from my over 30 years of service in the Information Technology industry.

• Promoted to a Level 3 (Regional) Referee in 2006.

Department Of Education And Early Childhood Development

"The Board shall advise the Minister on matters relating to education and, in particular: (a) those matters referred to the Provincial Advisory Council on Education (PACE) by the Minister; (b) regional or local matters that affect education; and (c) such other educational matters as PACE wishes to bring to the attention of the Minister."Source: http://www.novascotia.ca

Department Of Education And Early Childhood Development

• Responsible for making recommendations to the Minister of Education and Early Childhood Development on the terms of reference for the future Provincial Advisory Council on Education.• Our recommendations included advice on how to ensure broad representation on Provincial Advisory Council on Education, logistics in running a meeting, communications to external groups, media relations, form and frequency of reporting to the Minister, code of ethics/conduct, and an evaluation framework.• Completed this within a month period utilizing a consensus-based approach while meeting two full days each week.

Dartmouth, Ns

• Responsible and accountable as a member and Chair of the Regional School Board for the Governance and Policy Direction of the largest School Board in Atlantic Canada.• Participates in the evaluation of Education Programming, and the Executive Performance of the CEO/Superintendent. Oversees a budget of $500,000,000. • Liaises and negotiates with the Province of Nova Scotia on Education Policies and Education Funding.• Chaired numerous public meetings and public engagement initiatives as Chair of the Board.

Dartmouth, Ns

• Halifax Regional School Board’s representative to the Nova Scotia Schools Board Association for 2 years. School Board members across Nova Scotia elected me three times to the Executive with the Nova Scotia School Boards' Association (NSSBA) serving as Treasurer.• Chaired the Finance Committee, responsible for $500,000 Association budget and a signing officer.• Participated in the evaluation of the executive performance of the Executive Director.• Served on the Association’s Education, Governance, and Resolutions Committees.

Halifax, Nova Scotia

• Responsible for all the technology at the 170+ seats Customer Service Centre in Halifax and telecom for all Walgreens work sites (Bellevue, WA, Swedesboro, NJ, and Halifax, NS).• Created and implemented the business case to save Walgreens $20,000 per month in long distance toll charges.• I was the primary negotiator and designer for Walgreens for the Avaya VoiceOverIP solution. Organized a pseudo RFP process so Walgreens got the best price and best solution. Quotes ranged from $300,000 to $165,000. I was able to negotiate $34,000 in savings for Walgreens in final negotiations with our Avaya vendor, SourceOne.• Developed a business case to have Witness Contact Store and Witness Quality servers hosted in Halifax. This avoided Walgreens an annual network expense of $100,000 per year.• The Halifax IT team created business cases that will save Walgreens $100,000 per year after the return on investment is completed. The cost saving projects are terminal server, audio conference server, video conferencing, outsourcing fax services, and IP phones in Ferndale, WA.

Halifax, Canada Area

• Led a project team to develop a technical casebase. Total cost of the project was $500,000.• Managed eGain Knowledge, a casebase reasoning tool. The tool caused cost savings by reducing calls, lowering call times, and increasing first call resolution to the call centre.• Evaluated and provided necessary statistics to determine additional hiring of staff and to reduce hours if necessary• Handled complaints as required and provided timely and satisfactory solutions.• Provided support for, call and email routing.

Voice Over Ip: Design, Implementation & Support | Unix Fundamentals

Took the following programs at Dalhousie University's College of Continuing Education: • Voice Over IP: Design, Implementation & Support •.

Certificate, Business Communications

Courses included: • Business Writing Skills • Grammar and Punctuation Boot Camp • Improving Interpersonal Communications

Gartner It Project Management

Bachelor'S Degree, Arts (General Studies)

Activities and Societies: Athletics and Recreation Society, Board of Governors, Newspaper, Student Union and Volleyball.• Work in progress.

French Immersion Certificate