I'm Carlos Gio C. Celeste, a dedicated and versatile professional with a background in customer service, healthcare advocacy, and management. With a passion for delivering exceptional customer experiences, I have honed my skills in providing personalized support, streamlining operations, and ensuring optimal outcomes for clients.During my time as a Customer Service Representative at UberEats, I consistently delivered excellent service, resulting in high customer satisfaction ratings. I took pride in implementing new processes and procedures that enhanced the efficiency of call center operations, ultimately benefiting both the team and the company as a whole.As a Healthcare Advocate at OptumRX, I served as a trusted pharmacy agent, assisting individuals with their prescription needs. I excelled in answering medication-related inquiries, facilitating prescription refills, and addressing concerns regarding insurance coverage and costs. My focus was always on ensuring timely and affordable access to essential medications for my clients.Additionally, I have hands-on experience as a Nursing Aid at Adat Shalom Home for the Elderly, where I provided compassionate care to patients, administered medications, and coordinated with healthcare professionals to optimize patient outcomes.With a Bachelor's degree in Psychology from UCLA, I bring a well-rounded understanding of human behavior and effective communication. I am skilled in utilizing office tools, data analytics, and program writing to drive results and make informed decisions.Outside of my professional pursuits, I have a keen interest in music, traveling, landscaping, workshops, camping, and social work. These passions contribute to my well-rounded perspective and ability to connect with diverse individuals and teams.I am now seeking new opportunities to apply my expertise in customer service, healthcare advocacy, and management. If you are looking for a dedicated professional who can deliver exceptional results while fostering positive relationships, I would love to connect and explore how we can work together for mutual success