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Philippines

Worked as a Business Analyst on multiple projects:1. A system utilizing blockchain technology that enables the digital transformation of logistics and trade settlements for the coal mining industry2. Created specs and designs for chatbot which can be integrated into multiple channels3. Built a learning management system and designed online courses4. Part of the research and development team creating presentations, analyzing business cases, and market research

Mandaluyong, National Capital Region, Philippines

- Implementing process improvements, automation tools, and optimizing routine tasks- Creating and presenting productivity reports and ticket logs analysis using different tools such as Confluence, Jira, and Excel/VBA Macro- Resolving internal/external issues- Capacity management- Providing feedback, coaching, mentoring, and motivating team members

- Part of the innovation team practicing scrum.- Acts as a business analyst of the scrum team- Frequent communication with clients and developers- Responsible for product backlog management – prioritization and clearly expressing product backlog- Extensive research for new IT technologies such as AWS, Splunk for big data and machine learning for market relevance- Utilizing JIRA for scrum board and to organize scrum artifacts- Participating in different communities such as Agile and Business Analyst community

- Responsible for batch job operations, defect triage, and monitoring.- Handling service requests for ad-hoc runs- Created multiple tools to improve the process of the team such as macro-enabled runsheet, automated email alerts using Excel and Jira board implementation- Worked in Melbourne to perform “End to End automation” to improve the total run time by reducing downtime/stoppage- Received “FY16 Q3 Gantimpala Awardee – Likha” and “FY16 Business Operator Award”- Created runtime reports for stoppage/downtime analyzation- Assigned to Control M Governance team, responsible for maintaining the control m configurations in SIT/testing environment.- Led the “people program” of the team to promote work-life balance

- Collaborating with the onshore team to gather business rules and requirements- Performing test planning, test execution, and test data creation- Participating in scrum ceremonies such as Daily standup, Sprint Planning, Sprint Review, and Sprint Retrospective

- Utilizing IBM Websphere Message Broker and MQ Tool for data transmissions and transformations thru messages across different applications- Creating/Modifying message flows from input, process, and output- Development using PL-SQL for data manipulations