Giovanni Caceres Rodriguez Email & Phone Number

Colombia

Resolve customer complaints/questions via phone, email, chat, or any other media that Cloudbeds uses to help customersCultivate and maintain an excellent relationship with clients to build client loyalty/retention and promote increased usage and adoption of the software

Responsible for the entry, modifications and cancellation of group reservations through the multiple hotel systems. Moreover, principal contact and guide of the group owner through all the reservation cycle, from the first rooming list, arrival, current stay, departure, and billing.

Bogotá D.C., Colombia

Pre-opening & Opening 410 RoomsResponding to customer queries in a timely and effective manner, via phone and email. Accompany guests through the full booking cycle, for short and long term requests.

Bogotá D.C., Colombia

Bogota

Pre-opening & Opening168 roomsResponsible for the reservations staff and department since the pre-opening. In co-working with the revenue manager, we developed the reservations department, daily tasks and operation in general.

Bogota

Assist all the hotel owners within this region in the creation, develop and performance of the property through the extranet.

Bogota

671 roomsMarriott BogotaJW Marriott BogotaMarriott Cali

Bogota

168 rooms

Bogota

Dj/Music Producer

Diploma In Revenue Management, Hospitality & Tourism