Gioele Valle Email & Phone Number

Edmonton, Alberta, Canada

Championing Customer Experience: Leading a team to provide superior service, ensuring every customer interaction reflects our commitment to excellence and luxury.Team Development: Building and mentoring a high-performing team that understands the importance of personalized service and attention to detail.Operational Excellence: Overseeing daily operations to ensure efficiency and a seamless customer journey, from the moment they enter our store to the final purchase.Client Relationship Management: Cultivating long-term relationships with clients, understanding their unique needs, and providing tailored solutions that enhance their shopping experience.Innovation and Improvement: Continuously seeking ways to innovate and improve our service offerings, staying ahead of industry trends to maintain our position as a leader in luxury menswear.

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Designed and implemented customized fitness programs and provided one-on-one training to clients on their health and wellness journey.

Edmonton, Alberta, Canada

Built and fostered client relationships.Continued to receive training through product knowledge.Specialized in made-to-measure.Maintained store merchandise and cleanliness standards.Coached and developed sales staff.Processed and fulfilled online orders through Shopify.

Edmonton, Alberta, Canada

Provided senior-level retail leadership to 9 client advisors regarding best practices on the selling floor and back of house.Served as a brand ambassador to the community.Ensured exceptional customer service was provided to all.

Edmonton, Alberta, Canada

Fostered a culture of relationship selling to increase the number of repeat clients. Achieved a 25% increase in sales during the summer of 2020.Implemented corrective action plans to ensure performance aligned with corporate expectations.Maintained workplace health and safety while overseeing six associates in advancing store growth.

Edmonton, Alberta, Canada

Promoted to Assistant Manager within the first 6 months.Exceeded pre-determined sales targets by training staff to have a tailored client-centric sales approach.Handled daily store operations

Edmonton, Alberta, Canada

Exceeded sales target by 132% by consistently delivering extraordinary customer service, resulting in a loyal customer base.Retained existing customers while converting first-time buyers into repeat customers through follow-up.Facilitated skills-based training for all new hires regarding product knowledge, vendor management, and corporate and quality performance standards.

West Edmonton Mall & Manulife Place (Flagship)

Established and sustained effective working relationships with new and existing customers by resolving key inquiries and escalations in a timely manner.Supported daily operations through loss prevention measures.Oversaw alterations department.Stepping in as store manager, ensuring continuous leadership presence at the West Edmonton Mall location.

West Edmonton Mall

Assembled and supervised a 10-member team of associates from interviewing and hiring to training and managing performance.Increased sales and profitability by verifying consistent store production which entailed visual merchandising and shifting products on a bi-weekly basis to maintain a fresh perspective.Demonstrated retail leadership by overseeing the sales floor from building and maintaining client relationships to enacting loss prevention measures.

West Edmonton Mall

Consistently surpassed sales goals and held the all-time sales record for volume.Mentored new hires and managed the schedule to ensure proper coverage.Resolved customer issues by building and maintaining effective client relations through quality service and timely completion of all requests.

St Albert, Alberta, Canada

Directed day-to-day activities of a 5-member team.Audited the previous day’s sales.Safeguarded business-critical assets by managing inventory and performing meticulous money count.Steered store sales and profitability by ensuring consistently high productivity from each staff member.

Edmonton, Alberta, Canada

Took care of the Sportswear DepartmentEnsured sales targets for my department was reached Lead Product Knowledge sessions with the team when new releases arrived

Cold callingLead box management Membership salesBuild member relations

Edmonton, Alberta, Canada

Partnered with six Territory Managers to enforce crucial contracts through weekly meetings and finalized liensBuilt pipeline of sales leads by producing advertising collateral marketing rental sales equipmentMaintained records for all rental and sales assets, enabled accurate reporting through Excel program

Edmonton, Alberta, Canada

Accountable for entire business operation from payroll and accounts payable to invoicing and inputting work ordersLeveraged organizational skillset to manage documents, file timesheets, and ensureInspected incoming and outgoing heavy equipment

Certificate, Personal Training

Education record