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Giovanna Gago is listed as SaaS Support Manager at Appinium | Salesforce Professional at Appinium, a company with 28 employees, based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for Giovanna Gago.
Giovanna Gago previously worked as Technical Support Manager, SaaS at Appinium and Technical Support Analyst at Appinium. Giovanna Gago holds Quality Systems Engineer, Industrial Engineering from Universidad De Guayaquil.
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Led an international team of SaaS support engineers to reduce case TTR by 50% within one year. Increased our support organization's CSAT score by 10% in two years (over 1000+ cases). Improved SLA compliance by 13% in one year. Expertise in cloud-based troubleshooting, meeting SLAs, and leading customer meetings effectively in a remote setting.
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Ohio, United States
» Managed 1000+ case resolutions in two years across a team of ten people, ensuring consistent, quality customer experience» Reduced case resolution time (TTR) by 50% on average within 1 year by efficiently collaborating with an international team to solve support tickets» Maintained a 98% SLA compliance rate by independently managing and resolving.
Alexandria, Kentucky, United States
» Resolved over 150 support cases with a 97% success rate within 6 months» Reduced common support case submissions by 10% within 6 months by authoring valuable knowledge articles for self service» Established subject matter expertise in SaaS-product troubleshooting within 3 months, elevating support team value and efficiency
Other employees you can reach at appinium.com. View company contacts for 28 employees →
Hussein Alfartosy
Colleague at AppiniumGreater Houston, United States
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Dev Appinium
Colleague at AppiniumBelarus, Belarus
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Dmitry Novik
Colleague at AppiniumWrocław, Dolnośląskie, Poland, Poland
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Sergey Golubev
Colleague at AppiniumGeorgia, Georgia
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Dmitry Shmarlovsky
Colleague at AppiniumBatumi, Ajaria, Georgia, Georgia
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Marina Kazak
Colleague at AppiniumCanada, Canada
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Justin Talt
Colleague at AppiniumLos Angeles, California, United States, United States
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Natallia Korbut
Colleague at AppiniumGdańsk, Pomorskie, Poland, Poland
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Alexander Heo
Colleague at AppiniumGreater Vancouver Metropolitan Area, Canada
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Eric Hermansen
Colleague at AppiniumUnited States, United States
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Quick answers generated from the profile data available on this page.
Giovanna Gago works for Appinium.
Giovanna Gago is listed as SaaS Support Manager at Appinium | Salesforce Professional at Appinium.
Giovanna Gago is based in United States, United States, United States while working with Appinium.
Giovanna Gago has worked for Appinium.
Giovanna Gago's colleagues at Appinium include Hussein Alfartosy, Dev Appinium, Dmitry Novik, Sergey Golubev, and Dmitry Shmarlovsky.
You can use AeroLeads to view verified contact signals for Giovanna Gago at Appinium, including work email, phone, and LinkedIn data when available.
Giovanna Gago holds Quality Systems Engineer, Industrial Engineering from Universidad De Guayaquil.
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