Assistant Retail Manager
CurrentHighly experienced professional with an unwavering passion for luxury fashion and exceptional management skills. Committed to driving Hawico's success in the luxury Scottish cashmere market, delivering outstanding customer experiences, and maximizing revenue generation. A skilled communicator, with the ability to foster enduring relationships with valued customers, elevating the brand's image and generating increased attention for our exclusive cashmere products. Diligently trained a dynamic sales team to embody the brand's ethos and deliver personalised interactions with esteemed clientele. Instrumental in driving Hawico's growth and success through a commitment to excellence.Key Contributions:• Confidently multi-tasking a variety of day-to-day store operations including, keeping track of daily sales, inventory management, staff rota and salary.• Coordinated a program to effectively train and mentor new hires by pairing them with seasoned senior employees, resulting in a collaborative work environment, leading to a notable increase in employee retention rates. • Facilitated weekly team meetings to encourage knowledge sharing and open communication, resulting in a 15% improvement in cross-department collaboration, as well as a significant 10% reduction in errors.• Introduced extensive health and safety protocols for all employees, which led to an 80% reduction in workplace accidents. Also created a data protection training module ensuring all staff were educated on best practices for handling customer data, leading to a 100% compliance rate with data protection regulations.
