B2B Destination Management CompanyUAE / Oman / Jordan / Egypt / Georgia / Armenia / France / Portugal

- Maintaining knowledge and ensuring compliance with departmental policies and standard service procedures.- Analyzing all guest requirements and preparing plans to resolve customer care related issues and satisfying guests.- Performing regular investigation on design and provide all materials and devices to ensure enhancement of better services.- Coordinating with various departments and ensuring staff set up and supply remain according to departmental standards.- Monitoring… Show more - Maintaining knowledge and ensuring compliance with departmental policies and standard service procedures.- Analyzing all guest requirements and preparing plans to resolve customer care related issues and satisfying guests.- Performing regular investigation on design and provide all materials and devices to ensure enhancement of better services.- Coordinating with various departments and ensuring staff set up and supply remain according to departmental standards.- Monitoring quality control specifications, quality assurance and HACCP guidelines for the Food and Beverage department.- Maintaining accurate daily paperwork, including payroll and inventory.- Responding to guest enquires and requests and resolve customer complaints in atimely, friendly and efficient manner according to departmental guidelines.- Conducting trainings for waiters, hostess, bartenders and shift leaders.- Conducting yearly performance appraisal interviews within the team. Show less

- Actively pushing high profit food and beverage items, and informing staff of such to increase sales.- Ensuring that guests receives quality service by providing work direction for staff.- Utilizing supervisory skills, effective communication, and motivation to maximize employee productivity and satisfaction.