• Manage customer inquiries, problems, requests and suggestions; determines appropriate solutions and/or responses.• Ensure high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standards.• Grow existing customers• Develop new customers from both the market and existing customers with business solutions• Plan and execute regular maintenance and business development visits to customer• Maintain and regularly update customer information• Understand all aspects of customers’ business needs, network within customer’s organization to explore customers’ needs and business development opportunities• Promote suitable products /solutions and develop solutions for customers involving business units.• Prepare proposals and quotations to customers• Ownership of payments collections alongside the Credit Officers • Scope customer requirement for scanning and imaging

• Perform all necessary tasks to develop sales and satisfy customers.• excellent knowledge of all products and impart the same on the section team.• Set objectives and work with team towards achieving targets and growth.• Understand and apply Standard Management.• Ensure that products are properly labeled with right prices and brand names.• Monitor and maintain stock inventory levels to avoid over or under stocking.• Execution of excellent customer care relations including prompt response to queries and appropriate remedial measures for complaints from internal and external customers• Develop sales promotions in liaison with the Department Head and Store General Manager to enhance sales.• Management and overall supervision of section team including enforcement of positive and negative rewards.• Carry out section inventory on a daily, weekly and monthly basis and participate in sales budgets.• Analyze profit and loss statements and recommend improvements to meet department goals.• Assist in section staff recruitment exercise and Internal training of section team