Giorgia Cocozza Email & Phone Number

United Kingdom

Edinburgh, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

Handle incoming calls from customers with enquiries, issues, or requests. Provide clear and empathetic assistance. Listen actively to customer concerns, troubleshoot issues, and find effective solutions. Escalate complex problems as needed.

Nepal

Online internship with a political organisation based in Nepal. Conducting in-depth research on the education system in Nepal and analysing data to aid decision-making. Growing my passion for politics and eagerness to evoke change.

Hamilton, Scotland, United Kingdom

Five years of experience in a customer facing role with three years’ experience as a shift supervisor. Led a team of up to twelve employees in daily operations. Strong leadership and decision-making skills, with the ability to handle high pressure situations.

Assisted in managing social media accounts, drafting press releases, and contributing to the creation of content for various communication channels. Engaged with constituents through phone calls and emails to address their concerns and gather feedback.

Social Sciences, Social Sciences, 2:1

Education record