Gergana Ivanova

Gergana Ivanova Email and Phone Number

Sales Support Management Analyst (Europe/South) at DXC Technology @ DXC Technology
virginia, united states
Gergana Ivanova's Location
Bulgaria, Bulgaria
Gergana Ivanova's Contact Details

Gergana Ivanova personal email

n/a
About Gergana Ivanova

Gergana Ivanova is a Sales Support Management Analyst (Europe/South) at DXC Technology at DXC Technology. They possess expertise in online advertising, product marketing, mobile applications, mobile devices, advertising and 21 more skills. They is proficient in Russian, Italian and English. Colleagues describe them as "Gergana and I are working on global strategic company initiative. Since the very beginning she`s reliable and supportive showing highest level of responsibility and engagement. Geri demonstrates extensive knowledge and ability to execute complex tasks in tough timelines. She has broad experience and professionalism, sharp mind, attention to detail, dedication and precise execution which allowed her to execute the initiative from scratch taking into consideration company requirements and account`s specifics. She`s able to identify any kind of possible challenges and perfectly synchronize all parties involved and work with all teams involved in this initiative. She leaves no case or task unclarified and constantly brings great value to the company, accounts and customers going above and beyond for them. Her professionalism and her high level of expertise guarantees that no matter how complex or challenging tasks she gets, she`ll bring an exceptional execution quality. I`m sure that her outstanding work and willingness to support will always be of incomparably great value for DXC technology. I would recommend Gergana as a colleague who`s able to drive complex and demanding tasks (regardless the role) as I`m 100% sure that she`ll fit perfectly." and "Gergana is an absolute professional and a perfectionist in her job. She is a very loyal person and an employee and has a great attention to details. If you want the job done in an accurate and professional manner - she is the type of a person you are looking for. Besides, Gery is a gentle and a very positive person. She is a trustful colleague and a friend you can always count on!"

Gergana Ivanova's Current Company Details
DXC Technology

Dxc Technology

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Sales Support Management Analyst (Europe/South) at DXC Technology
virginia, united states
Website:
dxc.technology
Employees:
83579
Gergana Ivanova Work Experience Details
  • Dxc Technology
    Bpa, Training Manager, Request Proposal Manager (Europe/South), Response Administrator Team Lead
    Dxc Technology Apr 2017 - Present
    Sofia, Bulgaria
    1. Business Process Analyst: * Responsible for the design, implementation and documentation of business processes.* Responsible for process standardization across accounts.* Creatiing ad-hoc reports for the management.2. Training Manager: * Preparing specific upskill trainings and training materials. * Conducting trainings (general, service-specific, ad-hoc).* Training and onboarding newcomers to the NSSR Team.* Identifies and communicates training and process gaps to management.3. Request Proposal Manager (EMEA - Italy and Iberia):* Managing a portfolio of 50+ accounts from the Southern region (Italy, Spain, France, Portugal, BENELUX).* End-to-end processing of requests of UniCredit, Ferrari, IBM, Acciona accounts. 4. Project Manager: * Responsible for the onboarding and adoption of accounts: gathering input and updating administrative files, presentations on a daily basis (Ferrari, IBM and Acciona).5. Response Administrator Team Lead: * Managing the workload balance of agents, the backlog of requests, improvement plans of accounts. * Communicating process and administrative issues to the team and management. * Participating in internal Audit compliance preparation.Business or sector: IT (Outsourcing) | Unit: NSSR
  • Enterprise Services Bulgaria (Hewlett Packard Enterprise)
    Sales Support Management Analyst (Response Manager - South Bundle)
    Enterprise Services Bulgaria (Hewlett Packard Enterprise) Nov 2015 - Apr 2017
    Sofia, Bulgaria
    * Managing a portfolio of 50+ accounts from the Southern region (Italy, Spain, France, Portugal) and facilitating a leveraged process model. * Daily end-to-end swivelling, monitoring and follow-up on requests. * Preparing daily (customized) reports on the status of the requests of various accounts.* Daily e-mail monitoring and management of five Generic Mailboxes.* Raising support tickets (for new user accounts, updates of requests)* Creating and updating regularly general manuals, SOPs, etc.* Automatization projects (implementation of robots and tools): providing ideas and testing in pre- and post- implementation phases and after updates. * Training and onboarding of newcomers to the NSSR Team.Business or sector: IT (Outsourcing) | Unit: NSSR
  • Hp
    Sales Support Management Analyst (Response Administrator - Alcatel-Lucent Account)
    Hp Aug 2014 - Oct 2015
    Sofia, (Bulgaria)
    * Daily end-to-end management of requests. * Preparing daily (customized) reports on the status of requests.* Management of ALU’s Generic Mailbox.* Raising support tickets.* Creating and updating regularly general manuals, SOPs, etc.* Training and onboarding newcomers to the NSSR Team.* Conducting trainings (general and service-specific).Business or sector: IT (Outsourcing) | Unit: NSSR
  • Melon, Inc.
    Account Manager And Marketing Expert
    Melon, Inc. Sep 2009 - Jan 2014
    Sofia (Bulgaria)
    * Managing a portfolio of 20+ partners and distributors.* Launches of new products and updates of current ones.* Coordinating marketing campaigns.* Coordinating payment and monthly reporting.* Creative writing of articles.* Customer support (tech, financial) via e-mail only.* Training and onboarding newcomers to the team.* Working on localization projects for key accounts.Business or sector: IT and Telecommunications | Unit: Mobile Apps
  • Xpr Ltd.
    Marketing Assistant And Sales Coordinator
    Xpr Ltd. Jan 2009 - Jul 2009
    Sofia (Bulgaria)
    * Full involvement in promotional activities. * Coordinating order-delivery-invoice processes. * Preparing travel orders, hotel & flight booking.* Part of various projects.Business or sector: IT and Security | Unit: Access Control Systems
  • National Employment Agency
    Senior Expert
    National Employment Agency Aug 2007 - Sep 2008
    Sofia (Bulgaria)
    * Translating documents from English into Bulgarian.* Preparing travel orders, hotel and flight booking.* Involved in the organization of various events.* Meeting foreign delegations.Business or sector: State Agency to the Ministry of Labour and Social Policy | Directorate: Information and Analyses | Unit: Protocol
  • Inter Expo Center Ltd
    Congress And Event Activities Expert
    Inter Expo Center Ltd Apr 2006 - Jun 2007
    Sofia (Bulgaria)
    * Meeting clients on spot.* Managing the end-to-end organization of various events: preparing detailed proposals and offers for events; coordinating suppliers, handling client queries and troubleshooting on-site on the day of the event; overseeing the dismantling and removal of the event equipment and clearing the venue efficiently; coordinating and controlling pre- and post-event payment processes both internally and with clients.* Translating event materials and short press releases.* Part of various projects.Business or sector: Event Management | Unit: Specialized International and Domestic Exhibitions and Congresses and Events
  • Metal Agro Service Trading Ltd.
    Office Manager
    Metal Agro Service Trading Ltd. Apr 2002 - Apr 2005
    Sofia (Bulgaria)
    * Controlling the mail flow.* Organising and hosting meetings for the management. Business or sector: Foreign Trade | Unit: Export of hydraulic products.

Gergana Ivanova Skills

Online Advertising Product Marketing Mobile Applications Mobile Devices Advertising Digital Marketing Mobile Marketing Management Marketing Strategy Mobile Advertising Marketing Product Management Online Marketing Social Media Project Management Business Development Proposal Writing Price Quotes Mobile Technology Team Management Market Research Email Marketing Analysis Google Analytics Teamwork Foreign Languages

Gergana Ivanova Education Details

Frequently Asked Questions about Gergana Ivanova

What company does Gergana Ivanova work for?

Gergana Ivanova works for Dxc Technology

What is Gergana Ivanova's role at the current company?

Gergana Ivanova's current role is Sales Support Management Analyst (Europe/South) at DXC Technology.

What is Gergana Ivanova's email address?

Gergana Ivanova's email address is gergana.ivanova@hp.com

What schools did Gergana Ivanova attend?

Gergana Ivanova attended University Of National And World Economy, University Of National And World Economy, 32nd English Language School “st. Kl. Ohridski”.

What are some of Gergana Ivanova's interests?

Gergana Ivanova has interest in Cultures And Traditions, Languages, Mobile Applications And Technologies, Travelling, Hi Techs, Cultural Exchange, Photography, Books, Music, Hitsory.

What skills is Gergana Ivanova known for?

Gergana Ivanova has skills like Online Advertising, Product Marketing, Mobile Applications, Mobile Devices, Advertising, Digital Marketing, Mobile Marketing, Management, Marketing Strategy, Mobile Advertising, Marketing, Product Management.

Who are Gergana Ivanova's colleagues?

Gergana Ivanova's colleagues are Clint Muyldermans, Sasi Gopal Vanabathina, Akhilesh Kumar, Vasileios A. Kalos, Msc, Nourdine Saada, Rick Van Diemen, Srujan Kumar.

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