Ensures the successful implementation and software solutions roll-out across diverse clientele. Conducts comprehensive requirements analysis and project estimation for prospects evaluating FieldFX, ServiceMax Core, and other Salesforce-based solutions. Engages with customer project team to describe project approach and ensures that project members understand the required resource and timing commitments for all parties involved. Key Responsibilities: • Project Management: Leads implementation projects and change orders from inception to completion, ensuring timely delivery and adherence to project goals.• Solution Design: Provides expert advice on solution designs and implements effective change management and rollout strategies, aligning with customer business processes and end-user requirements.• Stakeholder Engagement: Collaborates with senior management to reinforce project objectives, resolve escalated issues, and maintain senior-level support throughout the project lifecycle.• Business Process Analysis: Evaluates current and target business processes to develop tailored design and configuration solutions for customers’ FieldFX environments.• Project Planning: Develops and manages detailed project plans to monitor progress and ensure successful project execution.• Implementation Leadership: Facilitates the implementation and rollout of FieldFX software by coordinating with customer project teams, LiquidFrameworks personnel, and third-party consultants.• Quality Assurance: Conducts rigorous project team and end-user testing prior to production rollout to ensure system capabilities meet business needs.• Training: Delivers "train the trainer" sessions and assists customers in developing comprehensive end-user training strategies for corporate and field personnel.

PTC acquired SerivceMax.

SerivceMax acquired LiquidFrameworks.

Develop technical solutions and systems architecture necessary to streamline and automate business process flows for three major airlines Volga-Dnepr Airlines, AirBridge Cargo, and CargoLogic Air, within one Salesforce CRM org. The go-to solutions engineer for design and implementation of innovative solutions and technology to address business challenges. Lead the implementation of Pardot marketing automation, Einstein analytics, Data.com, and SKUID UI tools. Create and manage annual budgets to execute product development and deployment plans. Recruit and manage support staff to expedite project delivery and enhance user support experience and management satisfaction.Key Accomplishments: • Designed and developed new tools from ground-up, including a vendor management system, supplier quoting portal, corporate dashboards and user daily workspace within Salesforce, resulting in personnel ability to work up to 3-times faster.• Delivered active functional support regarding the purchase and successful implementation of additional insight and productivity tools that benefit company’s progression.• Succeeded in translating complex business requirements into easily understood terms and communicated the value of investments to boost stakeholder and executive management decision-making process.

• Developed and analyzed customer portfolios to determine customer account business potential.• Developed recommendations and processes to improve sales performance.• Prepared quarterly performance review data and presentation materials for Senior Management.• Assisted with development of new customer pipeline. Collected customer demographic information, analyzed customers, competition and the industry.

Board Member, Communications, Houston Chapter

Enhanced departmental efficiency and effectiveness in executing on contract deliverables by supporting and executing contract amendments, variation orders, rate adjustments, and Drilling Unit Acceptance Testing documents for major customers such as Shell, ExxonMobil, and Chevron. Ensured maximum success of sales and marketing function by preparing thorough and detailed proposals, bids, and tender responses for company’s North America division.Key Accomplishments: • Achieved bottom-line results by submission of winning bid to Suncor for a tender that subsequently led to an award of contract valued at $119M.• Administered four high-value customer contracts for Shell newbuild drillship program.

Managed all the aspects of sales and marketing initiatives, customer interactions, bid and tender response preparation for company’s Norway’s division. Utilized research acumen for collecting and evaluating local market intelligence on upcoming customer drilling programs in the Norwegian offshore drilling market to identify prospects, and recommended rig day-rate pricing to SVP Marketing based on rig regional market demand and availability. Key Accomplishments: • Commended by management for exemplary performance in managing 6-month overseas assignment in Norway.• Actively participated in proposal preparations, negotiations of a $ 15.3M drilling contract with a new customer (Edison) for their first well in the Norwegian North Sea.• Actively coordinated and sought resolution to impeding issues and queries for outstanding contractual disputes with Statoil, totaling in $3.2M, to a mutually satisfactory outcome.

Administrator for Salesforce.com CRM and SharePoint departmental and collaboration sites. Provided expertise concerning the conceptual design, programming logic testing, data integrity, and user training. Aided executive decision-making by generating reports, presentation materials, and policy documentation.Key Accomplishments: • Conceptualized, formulated, and deployed customer global account strategy roadmap plans for the top 10 customers by revenue.• Conducted an in-depth research and delivered a report to Executive Management on drilling demand expectations based on remaining reserve analysis of East Africa offshore gas market through year 2030.

Conceptualized and initiated project plans with a focus on US and China’s energy companies to establish mutually beneficial strategic business partnerships and cooperation. Methodically prepared and executed detailed itineraries and agendas for visiting foreign dignitaries and business delegations.Key Accomplishments: • Organized and coordinated a business mission for Houston’s Mayoral delegation regarding participation of City of Houston at WorldExpo 2010 in China. • Orchestrated a 160-person reception for a mayor from Calgary, Canada.• Served as the principal coordinator for the Mayoral community representative councils from seven global regions.

• Lead the development of company’s e-commerce department. Identified and implemented e-commerce channels to market the company, its product, and to generate new sales leads. Within three months, the new department yielded 30% of company’s sales while utilizing only 6% of the total monthly marketing budget.• Supervised and mentored a staff of four sales associates; developed sales incentives to motivate staff to meet and exceed established sales goals and customer satisfaction survey objectives. Recognized and commended for proactive leadership style, excellent work ethic and exemplary customer service skills.• Developed a training program to train newly-hired associates in half of the usual time and costs.