Processes Improvement Aftersales for Hyundai Motor Company Italia Dealer Network:- KPI Analysis & Monitoring- Training & Coaching Activity- Marketing & Customized Solutions

- Activation, piloting, training and improving of new tools (aimed at increasing the quality of the service provided, customer satisfaction, average spent per visit, correct warehouse storage) in collaboration with KIA Dealer Network, After-Sales KIA Italia, After-Sales KIA Europe, DMS Providers (e.g. Visual Software, Pentana)- Performance monitoring and Reporting to Kia Italia- Responsible for the whole Italian territory (180+ Dealers)

Field Consultant for “New Face of Ford Service”, a project which aims to improve the Customer Satisfaction/Workshop processes of the Ford Dealer Network and provide innovative service solutions dedicated to the retail customer. Assigned Area: Lombardy (including Milan), Piedmont, Liguria.Responsibilities:- Performance monitoring (for example NPS, Workshop KPI’s, Service Share, Spent for visit, Customer Loyalty)- Identification of service process gaps and development of a corrective action plan for realignment to Ford processes within the set deadlines- Implementation of the innovative processes of the new “New Face of Ford Service” customer promise- Analysis of the organizational structure in order to verify any areas for improvement to grow the business of the Ford Partners assigned and increase Customer Satisfaction

Business Consultant for all Ford's Authorized Repair Centers (Body Shops and Workshops) of Centre-South of ItalyResponsibilities:- Support all Ford's Authorized Repair Centers of Centre-South of Italy- Maximize Sales of Genuine Parts and Accessories through the Authorized Network having the responsibility for achievements of Targets- Managing/coordinating with dealers on Revenue target achievement- Supporting Ford Dealers to develop the right commercial and loyalty strategies for the Authorized Repair Centers- Implementing/executing Parts Sales Programs/Initiatives- Providing P&A related field support to the Ford's Authorized Body Shops and Workshops and their Dealers- Promoting and supporting the Ford’s Authorized Network with the use of The Brand’s tools

Network Development/Parts Sales Consultant for all the Eurorepar Car Service Network of Lazio (including Rome), Abruzzo and Umbria.Responsibilities:- Network Coverage (new repair scouting, selection, signing of the contract, on-boarding and appointing of new workshop)- Maximize Sales of Parts and Accessories through consulting activity- Support the network in developing the commercial and loyalty strategies to boost their businesses- Strategic and operative support in cooperation with the management of the Groupe PSA Distrigo Hub in order to optimize and implement sell-out activities across the Eurorepar Car Service Network

Sales/Aftersales Field Customer Experience ConsultantMy role is to design and implement an innovative Customer Journey that will transform the experience at Alfa Romeo & Jeep dealerships.Responsibilities: - Analyze retailer Customer Satisfaction (for example through the NPS Index), business performance, process and people with the objective of identifying strengths and opportunities to improve- In conjunction with retailer leadership and team, develop and agree an action plan to tackle the areas of improvement- Motivate and facilitate the implementation of the action plan and the development of a continuous improvement mindset within the retailer team with the main objective of improving customer satisfaction- Follow up on the implementation of the agreed actions and measure results in terms of Customer Satisfaction- Coach retailer team on how to improve customer handling process and attitude- Develop retailer team leadership, team spirit and problem solving skills- Improve the Lead ManagementRegarding the Aftersales, I have been dealing also with the following other FCA's (Fiat Chrysler Automobiles) Brands: Abarth, Chrysler, Fiat, Fiat Professional and Lancia.

District Manager for all OPEL's SRA's (Sales and repair agents) of Sicily, Calabria and the province of Salerno.My role is to guide the SRA's to increase their after sales business through process improvement and marketing activities.Responsibilities:- Support approximately 30 SRAs with a minimum visit per SRA per month- Set up and continually update their daily visit plans and objectives- Maximize Sales of Genuine Parts and Accessories through the SRA channel - Analysis and development of Parts & Accessories (P&A) SRA Sales Targets for the dealers- Managing/coordinating with dealers on Revenue target achievement- Implementing/executing Parts Sales Programs/Initiatives – SRA Business Development Program- Managing the Authorized Repairer distribution channel within their assigned SRA district- Providing P&A related field support to the SRA network and their Dealers.- Implementing and executing Customer Retention Programs and initiatives through the SRAs- Promoting and supporting the SRAs with the use of The Brand’s tools

After sales Advisor for the client "Ford Motor Company".Responsibilities:- Ford Partners’ support- Sale of assistance services- Reporting and analysis on FORD Motorcraft 4+ Digital Campaign- Customer satisfaction analysis and monitoring- Implementation of commercial and marketing strategies- Key Performance Indicator (KPI) analysis and monitoring- User profiling- Geographic and behavioral segmentation

My role as part of the team’s mission is to assist and create business opportunities that will support the company’s growth, by prospecting, qualifying and generating new sales leads or partnership to support our Commercial team. Support research on prospective industries and clients, understand their needs, strategy and challenges, and assist with campaigns to win them as clients.Responsibilities include:• Continuously develop a list of key prospects through the use of traditional research and automated tools • Prepare briefs on potential partners and clients and use them to help prepare for meetings (Presentation in front of the VP Business Development and other managers)• Support the Business Development team by managing partnerships that lead to business opportunities in target markets and industries• Research and prepare ranking model on conferences for 2016• Research and prepare business report in depth focus on Fortune 500 company operations and analysis• Collaboration with some Project Managers (particularly on Pharmaceutical companies): preparation spreadsheets and business presentations as well• Input data for new and prospective clients in Salesforce.com, ensuring all communications are logged, information is accurate, and documents are attached

Main activities and responsibilities:- Prepares asset, liability, and capital account entries by compiling and analyzing account information- Documents financial transactions by entering account information- Recommends financial actions by analyzing accounting options- Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports- Substantiates financial transactions by auditing documents- Maintains accounting controls by preparing and recommending policies and procedures- Guides accounting clerical staff by coordinating activities and answering questions- Reconciles financial discrepancies by collecting and analyzing account information- Secures financial information by completing data base backup.