Dsi - Digital And Crm Manager
Zürich Area, Svizzera
Projects:- Roll out of HQ CRM System (LinkCRM) into the Swiss Market- Roll out (Pilot) of Saleforce for Dealer Network into the Swiss Market- Roll out of GSUITE into the Swiss Market- Marketing / Sales IT System (requirements, planning and roll out)- Project Management in Marketing / ICT- Strategic planning and implementation of the Customer Journey in Switzerland incl. system and process requirements- Cross departmental (Sales and Aftersales) CRM program development… Show more Projects:- Roll out of HQ CRM System (LinkCRM) into the Swiss Market- Roll out (Pilot) of Saleforce for Dealer Network into the Swiss Market- Roll out of GSUITE into the Swiss Market- Marketing / Sales IT System (requirements, planning and roll out)- Project Management in Marketing / ICT- Strategic planning and implementation of the Customer Journey in Switzerland incl. system and process requirements- Cross departmental (Sales and Aftersales) CRM program development and implementation- Rollout of Pilot of DDP - Dealers Websites for all Brands- Digital Communication (Newsletter, Smartphone Applications, Microsites, etc.)- CRM representative for Fiat/Chrysler on national and international summits- Service Provider and Business Partner for Sales, Aftersales, Logistics, Finance, Supply Chain and HR- Implementation of Global ICT Solutions (Systems and Infrastructure)- Strong interaction with various DMS providers in all markets for interface development to FCA Systems- Infrastructure and Telecommunications (Datacenter, Landline, Mobile)- Business Partner for the CRM department (systems, processes)- Data Privacy and implementation of GDPR 2018- IT Budget forecast, planning and controlling- WLTP program and new pricing tool adaptation for swiss market Show less