Giorgio Chiappone Email & Phone Number

Rome Area, Italy

Business Development Specialist for Italian and International Markets:- Drive the development of new business opportunities in both domestic and foreign markets.- Identify and research potential clients, creating tailored outreach strategies with specific value propositions to meet their business needs.- Build and manage strategic partnerships to support business growth and market expansion.- Design and execute lead generation campaigns to boost the sales pipeline.- Track and report on the status and progress of leads, ensuring a healthy and active pipeline.- Conduct market research to gather valuable insights on target companies, customers, and competitors across different regions and geographies.

Rome Area, Italy

Led the implementation of an innovative Big Data system and data strategy, driving the modernization of legacy and data warehouse (DWH) systems. Successfully managed all aspects of the project, ensuring seamless integration and significant performance improvements.

Rome Area, Italy

Oversaw the implementation of a new Database as a Service (DBaaS) platform utilizing Oracle Technologies (Exadata) to replace and consolidate single databases within the data warehouse (DWH) environment, enhancing efficiency and scalability.

Rome

Responsible for driving data warehouse (DWH) transformation through Big Data technologies. Key activities included:- Conducting in-depth analysis of IT requirements.- Designing comprehensive solution and technical architecture.- Scouting and evaluating Big Data software to enable effective DWH transformation.- Performing cost-benefit analysis to ensure strategic decision-making.

Rome Area, Italy

Delivered a Link Analysis application based on SAS technology to evaluate relationships and behaviors between individual nodes within the same community. The project aimed to reduce churn and mitigate mobile number portability (MNP) by identifying patterns in customer interactions and leveraging these insights to drive targeted retention strategies.

Rome Area, Italy

Led the delivery of a new Campaign Management System to support the marketing team in planning and executing targeted campaigns more effectively.

Rome Area, Italy

Analyzed internal requirements to define the key features of a new real-time, multichannel proposition system. This system was designed to support customer care sales and activities (both inbound and outbound), enhancing responsiveness and engagement across multiple channels.

Palermo Area, Italy

Coordinated and supported the customer care team in both inbound and outbound activities, including sales and back-office tasks. Maintained strong relationships with team members, ensuring their needs were met, while consistently monitoring corporate results and KPIs to drive performance and efficiency.

Palermo Area, Italy

Managed inbound and outbound customer interactions (119) and handled back-end processes related to billing and administration, ensuring smooth and efficient operations.

Palermo Area, Italy

Customer Service Representative at Telecom Italia Mobile

Airport "Falcone Borsellino", Palermo, Area Italy

Managed the maintenance schedule for PANAIR’s aircraft based at Falcone Borsellino Airport in Palermo, ensuring timely and efficient upkeep to meet operational and safety standards.

Engineer'S Degree, Computer Science

Thesis on Mobile Learning Focused on the "mCLT: Integrated System for Collaborative Learning on Mobile Devices," a project developed.

Team Manager, The Course Aimed To Develop A Leadership Style Into Your Business Role.

Coach, Certified Fidal Athletics Coach, National Athletic Instructor

Activities and Societies: Achieved the title of National Athletic Instructor (By FIDAL), with extensive experience in training.

Stage, Mobile Learning Platform, Stager

Activities and Societies: Research and Development in Mobile LearningDriven by a passion for research and analysis, I focused.