• Editing e formattazione di contenuti nell'applicativo Storeden (TeamSystem Commerce) per la pubblicazione di schede prodotto sul sito proprietario • Traduzioni delle schede prodotto del sito proprietario in inglese e tedesco• Predisposizione dei contenuti (anche tramite strumenti di AI - intelligenza artificiale) e pubblicazione di schede prodotto in italiano, inglese, tedesco e francese su vari paesi del marketplace Amazon (mediante Seller Central)• Apertura di casi e conseguente follow-up ai team di supporto venditore, team di catalogo e addetti al registro marche per la risoluzione di problematiche di natura contenutistica e/o tecnica• Monitoraggio della messaggistica acquirente-venditore su Amazon e attività di customer care correlata, inclusa la gestione di resi e rimborsi• Azioni correttive volte al sanamento delle violazioni impattanti l'account (infrazioni di policy, Garanzie A-Z)

✅ Catalogue Digitalisation for Luxury Food & Wine brands: ✧ Cipriani Food / Drinks✧ Galup✧ Zonin (Castello d’Albola / Ca’ Bolani / Masseria Altemura / Principi di Butera / Rocca di Montemassi / Tenuta Il Bosco / Castello del Poggio...)✧ Cracco✧ Cannavacciuolo ✧ Domori ✧ Dammann Frères ✧ Prestat ✧ Agrimontana ✧ T'a Milano✧ La Via del Tè✧ Giraudi✧ La Nicchia Pantelleria ✧ Biscottificio Antonio Mattei✧ Deseo ✧ Ernesto Brusa ✧ Luccini✧ Morelli✧ Brezzo ✧ Andrea Tortora ✧ Pasticceria Passerini dal 1919✧ Vergani ✧ Il Milanese Imbruttito✧ Birrificio San Gimignano ✧ Marotti Campi✧ Canonica a Cerreto✧ Villa Walter Fontana ✧ Mastrojanni✧ Rinaldini✧ Farbo✧ Bonfissuto✧ Grazioli Tartufi✧ Ursini✧ Derby Grill (Hotel de la Ville, Monza) ✧ Dolgam ✧ L'Antica Tonnara di Favignana✅ Web content copywriting for the e-commerce catalogue (about 22,000 items) on both company B2C/B2B CMS and also on Amazon Marketplaces (IT, UK, US/CA, DE)- Writing of product titles and descriptions in Italian, English and German- Upload of content through the CMS- Doublecheck of content uploads on Amazon product pages (bullet points, titles, descriptions, keywords, etc.)- Creation of delivery plans for FBA (Fullfilled By Amazon) Programme: boxing, measurement and weight tracking, product convertion, labelling, etc.- Troubleshooting on content related issues regarding Amazon integration and content uploads - Filing and follow up of “cases” (tickets) about catalogue content-related issues addressed to Amazon Seller Support / Brand Registry, Logistics / Warehouse Team, etc. ✅ Ideation and creation of AMAZON BRAND STORES for IT, UK and DE marketplaces✅ Customer care (both per e-mail and on the phone)- returns and refunds- monitoring and care of Amazon’s customer messages (product information, shipping, etc.)Industries:Luxury Food & Wines / Sacred Art & Religious Items

* Tender office support- Operational assistance to the Proposal Manager by drafting and finalising declarations and company documents to be attached to offers as provided for in private and public calls of tender- Sign-up to e-procurement portals- Updates of relevant information and attached documentation in e-procurement portals to maintain supplier status.* Data entry and communication support- Data knowledge management by tracking and updating company information in Excel files to allow a prompt retrieval of correct and actual information for administrative and tender-related duties- Filing of documents – both digital and printed – and tracking of all expiration dates- Editing of templates for presentations and stationery- Creation and adaptation of content for different company brochures, both in Italian and English.

Collection, organisation, check and upload of content for different digital channels (e-commerce, corporate sites, web magazines, mini-sites for events) through various Content Management Systems (Salesforce Commerce Cloud, OpenText TeamSite, Drupal).

* Curation of content of the different 5 EU storefronts of Frette site (UK, DE, FR, IT, rest of EU) through Magento- Translations and web content proofreading for UK, IT, DE sites (tone of voice, consistency, spelling, etc.)- Update of navigational menus, sidebars and bespoke HTML-based content boxes/sections - Content editing and upload of content for different site areas (home page modules, store locator, banners, category pages, product guides, site section pages, etc.)- Creation and maintenance of cross-selling and up-selling modules- Editing, localisation and publication of Ceros-based interactive webpages- On-going execution of content review plans aimed at improving copy appeal and content quality* DEM- Creation, localisation and set-up of market-segmented newsletters through MovableInk- Calendaring of DEM initiatives and scheduling of newsletter dispatches - Tracking of DEM-related KPIs

* Operational support in the running of the online shop hem.com (high-end design products and customisable furniture online shop in American English, British English, French, and German):- creation of new products/SKUs (single products, kits, etc.) for sale on Hem.com;- collection of all assets necessary to launch new products in the web shop;- upload of visual assets, pricing and inventory information for every products through the dedicated CMS;- creation of material sample SKUs (wood, textiles);- checking on editorial consistency and data correctness in all available local languages;- upload of product data in bulk;- presentation of products in the online shop, by creating and curating the homepage, taxonomy/category pages, attribute pages, designer pages, etc.; - Q&A on newsletters and regular homepage updates;- mapping of competitors catalogues;- logging of CMS bugs and new desired features/improvements;- upload of SEO metadata and copy on all site pages through the ad-hoc developed proprietary CMS;- coordination with copywriters, graphic designers, photo editors, logistics and pricing dept. for executing a wide range of internal projects and securing high-quality timely updates=== Achievements ===* SKUs∎ 589: Newly created SKUs (products, kits, material samples, spare parts and components), completed and ready to be made active∎ 80: Additional newly created SKUs (in progress/incomplete)∎ 1600: Total SKUs managed* Browse pages∎ 90: Newly created pages∎ 138: Total attribute pages managed∎ 50: Taxonomy pages managed∎ 28: Designer pages

* Practical support in different online projects related to the multilingual brand site Etro.com (Italian, British English, American English, Korean, Japanese, Chinese):- updates of different website areas (homepage, editorial area, institutional sections, collections, fashion shows, etc.) using Magento;- gathering of web assets (graphical elements, copy, translations, etc.) from either internal and external teams;- budget monitoring and management of relationships with vendors (technical partners, translation agencies);- web content editing, proofreading and tests.

* All-round management of travel-related content (sailing holidays, off-the-beaten track travel deals, theme package tours) in both Italian and English:- copywriting; - proofreading; - web content translation;- upload of content in the CMS;- gathering of CMS and site improvements.

* Copywriting, editing and content testing * Creation of newsletters by adapting HTML templates Sites taken care of: * digitalipercrescere.it * microsoft.com/it-it

* Execution of actions aimed at providing Bing's users with a better and more engaging online search experience:- Selection of images for the Italian Bing homepage;- Writing of creative text related to selected images and definition of relevant landing URLs;- Promotion of top searched news on the Bing homepage and search result pages through the creation of HTML modules for featured news.Managed sites:* Bing.com (IT)

* Localisation of content for the Italian version of Earliz.com

* SEO:- application of best practice;- selection of targeted keywords;- creation of metadata (titles, taglines, descriptions)
 and review of outsourced metadata.* Site development and management:- dealing with site releases (content localisation and qualification of new features);- opening of new categories and maintenance/improving of already existing ones;- quality check on product tagging, categorisation, and navigational filters;- reporting of technical problems to IT team through tickets/bugzillas;- new features/improvements suggestions aimed at enhancing user experience.* Both editorial and sponsored content production:- publication of special pages/seasonal webpages featuring sponsored, revenue-making links/content by the use of bespoke CMSs, XML files and HTML templates;- publishing of help pages for users, as well as partner and company pages;- creation, publication and management of advertising modules (with link tracking).
* Blog management:- writing and publication of blog posts about hi-tech, lifestyle and travel using WordPress;- proofreading of outsourced blog posts; - translation of blog posts from English into Italian;- insertion of weblinks in texts and selection of optimised landing URLs and images;- setup of widgets and customisable settings in Wordpress.* Facebook and Twitter management:- post planning and execution;- management of interactions;- use of Bitly for tracking purposes.* E-mail marketing / Newsletter management:
- translation of newsletter content;
- definition of promoted products, images and landing URLs.* Side activities:- providing partners with specification files/docs;- writing handbooks/guidelines about tools, backoffices and procedures;- keeping track of goal achievement status and definition of actions/deadlines.

* Tutoring foreign students in the language lab* Assisting students during learning activities providing different kind of educational materials and personal teaching assistance.

* Travel agent chores* Front office activities* Providing information* Making of promotional materials.