Giorgio Riccio Email and Phone Number

Walk Japan is the pioneer of off-the-beaten-track walking tours in Japan offering authentic and enjoyable tours to discover Japan, its people, society and culture. In my current work for Walk Japan, I am the Tour Operations Manager and I lead the team in charge of all operations, including the management of our team of Tour Leaders.Responsibilities• manage the complete recruitment cycle of Tour Leaders – sourcing, interviewing, on-boarding• tour leaders training, schedule… Show more Walk Japan is the pioneer of off-the-beaten-track walking tours in Japan offering authentic and enjoyable tours to discover Japan, its people, society and culture. In my current work for Walk Japan, I am the Tour Operations Manager and I lead the team in charge of all operations, including the management of our team of Tour Leaders.Responsibilities• manage the complete recruitment cycle of Tour Leaders – sourcing, interviewing, on-boarding• tour leaders training, schedule management and performance reviews• organize company seminars and other events• proactively source, follow up and pass on new tour business leads for self and team• vendors management (inns, restaurants, transportation companies, local guides etc)• company ambassador providing world-class customer service while guiding groups around Japan• ensure the safety, enjoyment and welfare of the customers Show less