Giorgio Santini Email and Phone Number

End-to-end management of the Order to Cash (O2C) processes of the Beauty & Personal Care divisions.Customer experience: development and implementation of business strategies to improve service and customer/channel relationships, order, billing and credit management; KPI analysis and monitoring, audit management and identification of new improvement opportunities.Team management: operations planning and task assignment, support for individual decision making and priority management; analysis of the team's proposals, qualitative and quantitative supervision of operations, coaching and resource development planning.

Project Lead for global corporate reorganization project for the Italian market. The aim of this project was the strategic reorganization of the market to embed new technology, processes and the outsourcing of some activities.Project management: coordination and review of the project in all its phases, process implementation and digitalization within order management, customer service, logistics, planning, supply chain and customer development areas; business case creation, monitoring and supporting the transition (change management) and ensuring correspondence between project and company objectives; management of Italian and international stakeholders at board of directors level.Budgeting & cost controlling: budget management, drafting of financial impacts, cost control, analysis and identification of variances, return on investment calculation and monitoring.Team management: coordination of project and business teams, supervision of work, ensuring high quality standards.

Customer development: optimization of sales and operations planning processes, observation of market and competitors, identification of business opportunities in accordance with the current company strategy, coordination and supervision of the Off-Shore team, ensuring the achievement of annual company goals, drafting monthly forecasts, cooperation with internal and external stakeholders.Project & planning management: reorganization and digitalization of activities in the sales area, designing proposals, defining goals and expected results, preparing supporting documentation, adapting procedures and regular monitoring.

Supporting sales processes ensuring that they are in line with the turnover forecast; revision of company sales forecasts in the medium and long term; analysis of gaps and identification of significant trends, planning and monitoring of sales data, identifying effective solutions to improve company profitability; top clients contract management.

Collection and analysis of data for the implementation of business solutions relating to merchandising campaigns, evaluation and proposal of process improvement options, defining their business impact, forecasting and evaluation of performance and ROI, reporting to stakeholders, gap analysis, profitability and margin analysis, periodic reporting.