Giovanni Sepulveda Email & Phone Number

Lawndale

• Managed Corporate Claims Account; became proficient in claim handling, customer and attorney relations, interviewed policy holders and claimants, identified policy coverage, investigated claims, negotiated settlements,inspected vehicle damage, evaluated and remained mindful of vehicle worth.• Utilized technical estimate writing abilities; documented the repair process, created supplements with great judgement in collaboration with insurance field adjusters.• Supervised Production; Oversaw 7 employees and established a positive environment and effective turn-around time.

Los Angeles Airport

• Managed and coordinated mail division for American/US Airlines and UPS; consistently exceeded production goals and consolidated company costs. Lead a team of 18 towards maximizing inbound and outbound mail tonnages as a Worldwide Flight Services 'Customer service agent', LAX• Maintained high levels of technical skills; enhanced relations between USPS, American/US Airlines, UPS and Worldwide Flight Services. Routinely documenting and administering communication via phone conferences, emails and walkie-radios. Extended significant details shared observations and promoted transparency of operation company-wide to safe guard companies’ objective of optimal efficiency.

El Segundo

• ‘Mercury Certified Shop’ Representative; Scheduled members, investigated claim as per statements, evaluated vehicle for related/unrelated damages, followed direct repair procedures as. Organized claim file; updating statements, photos and documents for analysis by the Mercury review team. Ensured members familiarity with Mercury policies and, if first time clients of shop, with South Bay Collision Centers’guarantee and certifications. Held responsibility of all accounts receivable and due deductibles on behalf of Mercury account.• Administrated repair process and adjusted the estimate of repair as process ensued. Influenced organization; confirmed daily that all repairs performed were as per estimate. Recorded all final labor and material costs to eMitchell for Mercury review. Communicated via email or phone conference regarding audits and all membership concerns, continuously lifting the expectations of a 'completed project' for our employees and clients.

Long Beach

• Walk-in Estimator; established customer relations in a professional high-end environment. Production Manager; embraced a fast paced, high intake and output dynamic. Served as account representative to local dealerships (Mercedes-Benz of LB, LB BMW, LB Mini, Circle Porsche, Circle Audi & Nissan of LB). Organized the accounts receivable for company accountant.• ‘State Farm Insurance Certified Shop’ Representative; Set inspections with members, wrote preliminary estimates, tracked repairs, updated labor/material costs using eMitchell, ensured repairs met the standard of service required by State Farm towards the members.

Long Beach, Ca

• Account Manager/Company Representative; Enterprise/Hertz/Fox Fleet services and also managed accounts receivable for each branch. • Wrote and submitted estimates to fleet manager, oversaw and supervised throughout entire repair process and updated case files with documents and statements.

Torrance, Ca

• Walk in Writer and Claims Handler; handled customer relations, administrated entire repair process, responsible for final quality control and closing all files to be ‘audit ready’.• Accounting; Handled billing,accounts receivable and payable via QuickBooks.