Giovana Patucci De Almeida Email & Phone Number

Munich, By, De

Garching, Bavaria, Germany

Munich, Bavaria, Germany

Munich, Bavaria, Germany

As a working student in SYNLAB Health For You, I performed a range of important functions, such as:- Developed and managed content for the company's product websites in Italy and UK.- Delivered user mapping across company's growth stages.- Collaborated with the Digital Product Team to create and refine digital interfaces on Figma.- Contributed to the establishment of the Customer Support team by actively supporting the team leader in tasks such as selecting appropriate support software and ensuring a smooth integration of the team into daily operations.- Trained all the Customer Support Agents on tools such as Confluence, Trello, Freshdesk and Excel a well as mapping the customer's experiences.

Munich, Bavaria, Germany

In BCC I was responsible for:- Deal and execute campaigns - Creation of social media strategies - Keep abreast of emerging trends, technologies and influencers- Research of relevant target audience and users- Monitoring results from marketing campaigns

Brazil

Brazil

Registro, São Paulo, Brazil

Master Of Science, Digital Health

Title of Master thesis: Enhancing User Engagement and Experience on a Digital Appointment Scheduling Platform through Implementation.

Bachelor'S Degree, Dentistry