Claudio Daniel Giovanardi Email & Phone Number

Argentina

Buenos Aires, Argentina

Specialized on Financial Services Industry, process review and assessment, Development Team Manager.Actually, coordinating development teams at Prisma Medios de Pago (Credit Card processing Company), being responsible for managing requirement gathering, solution design and technical development

Sap Northern & Southern Latin America - Argentina

Responsible for leading the project teams to deliver the required solutions requested by customers. With focus on management, applying team handling techniques and development. With participation in projects in different countries of Latin America like Colombia, Panama, Honduras, Venezuela and Brazil leading multicultural teams.• I was responsible for the management of: CRM improvements, delivery and customizing of Online & Mobile products and Electronic Wallet.• I was responsible of customer relationship, achieving an increase on expected billing by 45% due to the recommendation and execution of new functionalities.• In an Online & Mobile Banking, I redesign the working plan, roles and resources assigned, which resulted on a 17 % cost reduction .• I managed the expenses recovery in a project at CAIXA (Brazil), reducing the costs by 3.4%• I was responsible for the training of new hiring of the area on the methodologies and tools used.

Buenos Aires - Latco

I developed activities in the area of Technology Strategy and Architecture for Financial Industry. I was responsible of process review activities, advising on technical & process improvements and process redesign in IT area.

Buenos Aires

I developed consultancy and project management on small companies in the IT area

Responsible of Customer Intelligence area, unifying the teams of Business Intelligence (BI & DWH), Analytics, CRM, Customer Management and General Ledger, managing more than 25 people.• I was responsible of the technical & data integration of the systems under my responsibility due to the acquisition of the Banca Nazionale del Lavoro portfolio.• I coordinated the implementation of Corporate Systems (One HSBC Program) supporting also the implementation in Mexico.• I managed the team responsible of the implementation of the Customer Management Unique Model end-to-end (CRM – Customer Data Management – BI)• I deployed the corporate global system of Customer Screening (Risk & Money Laundry) in conjunction with the Global team from UK and the regional one from Mexico.

Buenos Aires

In charge of the relationship between Technology areas and business for Consumer and Credit Cards, including the management of external providers, being the focal point between business areas, technology and providers.

Buenos Aires

HSBC Bank Argentina decided to develop the Micro-Retail banking, defining the need to create an independent IT area.• I managed the creation of the new technical and infrastructure area to support the new business• I coordinated de development and implementation of the solutions to support the products, including external provider’s solutions and local ones.• I coordinated the go live activities with the Retailers (3rd parties) for the products of Credit Cards and Micro-credits.

Buenos Aires

I was responsible for the development team to support Credit Cards, Debit Cards, Auto payment, Auto debit, Electronic Transfers (ACH), General Ledger and BI applications for financial department.

Buenos Aires

I was responsible for the maintenance and development of General Ledger, Debit Cards and Auto debit Systems.• I participated in the Core Banking replacement and Process Reengineering Program of the bank.

Buenos Aires

Design, development and implementation of General Ledger systems, Savings and Checking AccountsImplementation of registration modules in Core Areas and Branches of the Bank.

Buenos Aires, Argentina

Consulting and DevelopmentParticipated in the development and implementation of General Ledger System, Foreign Trade and Liabilities. Support and implementation in customer locations, like Banco de Mendoza, Banco de San Juan, Banco Roberts, Banco Credito Provincial.

Pmp - Project Management Professional, Project Management

Education record

Bachelor Of Business Administration (Bba), Business Administration

On-going