Giovanna Toebe Email and Phone Number

- Act as a subject matter expert in SAP Concur data integration for the products Extract Services, Salesforce, and NetSuite connectors and core products (expense and invoice) to guide customers in best practice configuration and integration designs.- Lead assigned data integration projects from initial contact to project close and transition to support according to the project methodology.- Manage customer expectations (internal and external) about project objectives, deliverables, and… Show more - Act as a subject matter expert in SAP Concur data integration for the products Extract Services, Salesforce, and NetSuite connectors and core products (expense and invoice) to guide customers in best practice configuration and integration designs.- Lead assigned data integration projects from initial contact to project close and transition to support according to the project methodology.- Manage customer expectations (internal and external) about project objectives, deliverables, and timeframes.- Develop and maintain knowledge of SAP Concur's functional and technical product knowledge, implementation practices, and methodologies.- Utilize technical skills to support customers' testing efforts and troubleshoot data configuration, and posting issues. Show less

As a CSR Volunteer Project Manager, I have the opportunity to experience managing two projects in the educational and accelerated social business pillars.The CareerQuest project focuses on hosting an education fair focused on important technology and career topics to empower local students.The Journey Impact project involves professionalizing NGOs through a curriculum of training focused on topics that are essential for a business to run.  In addition, the Design Thinking methodology is… Show more As a CSR Volunteer Project Manager, I have the opportunity to experience managing two projects in the educational and accelerated social business pillars.The CareerQuest project focuses on hosting an education fair focused on important technology and career topics to empower local students.The Journey Impact project involves professionalizing NGOs through a curriculum of training focused on topics that are essential for a business to run.  In addition, the Design Thinking methodology is applied to solve challenges the organizations face.These experiences have not only allowed me to make a meaningful impact on society but have also allowed me to develop a diverse skill set. I've honed skills in project management, communication, presentation, strategic planning, problem-solving, stakeholder management, and organization. Show less

- Provide e-mail and chat support in English, Spanish, and Portuguese.- Reporting resolution directly to end users.- Troubleshoot and provide resolution validation to product engineers.