Giovanna Rodrigues Silva Email & Phone Number

Winter Park, Florida, United States

• Provide exceptional service to over 1,000 guests daily maintaining order accuracy, efficient service and ensuring a 95% customer satisfaction rate
• Accommodate guest requests upon taking orders, such as preferences and/or allergies, and communicate to the whole team to ensure a positive experience for every guest
• Work with all team members to improve service quality and speed during peak hours, reducing wait times by 15-20% every shift, ensuring efficiency while creating an extraordinary experience for guests

Port St Lucie, Florida, United States

• Managed financial transactions of customer invoices monthly, including depositing checks and accurately accounting for payments of an average of 100 customers per month
• Forwarded electronic and paper invoices to customers monthly created through Microsoft Excel, and clarified any concerns regarding payments or service to ensure customer satisfaction and loyalty
• Assisted in placing orders for materials needed in office and for service, guaranteeing continuous maintenance services for clients and smooth office operations

Jensen Beach, Florida, United States

-Provided service to an average of over 300 hundred guests daily, ensuring they were satisfied with quick service and a clean environment. -Responsible for operating POS systems, including properly handling cash drawer and credit cards, upselling concession upgrades, and ensuring tickets were sold following the MPAA rating system. -Complied with all state.

Bachelor Of Science In Business Administration - Marketing, 3.4

Associate Of Arts - Humanities, 3.5

Graduated Cum Laude.

High School Diploma, General Studies, 3.8

Took advanced courses such as AICE General Paper, Geometry Honors, and Algebra 2 Honors, earning a Merit Designation as well for my.