Giovanna Serrano Email & Phone Number

United States

Washington Dc-Baltimore Area

• Drafted 8+ detailed memos and hearing binders for Senate committee briefings, contributing to legislative correspondents' projects. • Prepared daily press clips on schedule, aiding in effective communication within office staff. • Provided constituent services answering policy issues, and guiding Capitol tours with 98% satisfaction.• Nominated to the Stennis Congressional Internship Program where we work on understanding how Congress works, contribute to legislative projects, and network with staffers, and fellow interns.

Rexburg, Idaho, United States

• Managed 13 language and science labs with over +250 employees and volunteers within the Department• Analyzed data to enhance teaching outcomes, achieving a 15% boost in student achievement metrics.• Enhanced the organization's overall performance by 75% improving employee and tutor orientation, marketing campaigns through social media, and budgeting

Mexico City, Mexico

• Build and strengthen client relationships to achieve long-term partnerships in trading with associates from America, Europe, and Asia• Ensure the timely and successful delivery of quotations, solutions, and results according to customer needs and objectives• Serve as the main point of contact in all matters related to client concerns and needs• Collaborate with various departments to ensure that they fulfill all customer requests

Washington Dc-Baltimore Area

• Drafted and distributed official letters to dozens of foreign ambassadors and OAS representatives in the D.C. Area, strengthening diplomatic relationships and promoting effective communication• Planned and executed high-profile events with attendance for 400+ diplomats, ambassadors, Congress people, and their families, resulting in meaningful interactions between guests and Church leaders• Monitored and actively engaged in 10+ ambassadorial events in Washington, D.C. to identify key trends and build diplomatic relationships between the embassies and the Church

United States

Conducted in-person training sessions to onboard new tutors, ensuring understanding of lab policies and procedures• Assisted 300+ international participants actively learning English as a second language via email and Zoom• Evaluated lab performance through databases such as Excel, and Google Sheets improving student resources for upcoming semesters

Rexburg, Idaho, United States

• Prepare and maintain records of student lab usage; tabulate and report time of students in special programs; operate a computer to input and tabulate attendance for various reports; establish files for individual students• Recruit, screen, select, train, assign, evaluate, discipline, schedule, promote and terminate tutors; verify employment eligibility and check with applicant references• Orient new tutors and work study students concerning policies and procedures• Responsible on scheduling, supervising, and evaluating tutors and work study students

Mexico City, Mexico

•Supply accurate and ethical interpreter services for individuals with limited English-speaking skills•Translate job interviews between candidates and employers, checking in following submission of work to verify satisfaction and understanding so they could be counted as future workers of Livingston Company•Develop confidence and support to non-English speakers looking for an international job opportunity, despite of their cultural backgrounds

Political Science, Foreign Affairs, 3.89

Activities and Societies: Pi Sigma Alpha, Int'l Studies Society, Volleyball, Volunteer Connection Department.Emphasis: Foreign Affairs.

Language Exchange Program, Korean Language, Korean 2.A.

Activities and Societies: - EF Ambassador Program - Participation in Cultural and Recreational Activities in South Korea EF Campus

Certificate, Social Media Marketing, 4.0

Activities and Societies: - Professional Skills - College Skills - Into to Social Media Marketing