Senior Salesforce Consultant, a Salesforce Certified App Builder and Administrator and an experienced functional lead/project manager. Product owner specializing in configuration, setup and design of Salesforce CRM. Specific skills experience includes the following: • Salesforce Design, Configuration and Customization• Sales Cloud, Service Cloud, Experience Cloud, Health Cloud configuration• Skilled at business process transformation, end-user training and knowledge transfer. Developed and conducted training sessions for client personnel to ensure seamless adoption of the Salesforce platform.• Superb problem solving and analysis skills coupled with active listening abilities, allowing for clear understanding of requirements, and consistent delivery of solutions that meet customer’s specific needs• Collaboration with cross-functional teams, to analyze requirements, design custom solutions, and configure the platform to meet organizational needs.• Technical Lead responsible for the creation of custom objects/fields, Lightning Configuration, Flows, Process builders, Reports and Dashboards, Data uploads/extracts, Electronic forms, Job board configurations on Experience Cloud• Release Management and Deployments of Declarative Changes via Change Sets• Security Administration and User Provisioning in Production and Sandbox Orgs• Expert in customizing Salesforce and management of integrations with Salesforce (Docusign, OwnBackup, Linkedin RSC).• Excellent communicator, with a keen ability to formulate the correct message for the targeted audience via strong verbal and written communication skills• Fluent in English, Portuguese and conversational SpanishCertifications: Salesforce Certified Administrator, Jobscience Partner Certification (September 2011)Past Certifications: Salesforce Developer (401), Salesforce App Builder