I am an analytical, highly strategic, and solutions-oriented Call Center Operations Manager and Customer Experience Manager with 18+ years of experience in a wide array of expertise including contact center operations, sales and marketing, process improvement, project management, and customer relationship management. I have been working in the outbound B2B & B2C sales since 2004. A visionary individual who is driven by a strong passion for technology and innovation and equipped with ingenuity for the development of advanced systems and designs on inbound and outbound work from home call operations.I possess a strong blend of leadership, business, and technology skills with the ability to solve complex problems, commit to tasks, and lead and influence changes and improvements. A strategic thinker with a proven track record in translating branding and marketing needs into tactical action plans and execution. I hold a natural gift of persuasion and negotiation vital in prospecting and expanding the client database. I am an effective leader with exceptional interpersonal skills valuable in presenting complex processes to technical and non-technical audiences.Beyond my professional life and accomplishments, I greatly enjoy good food and wine and playing the guitar.