• Guest satisfaction assurance through interaction management, timely complaint resolution and maintenance of service standards, drawing on diverse cultural experiences from studying in Italy, Argentina, and the USA• Front desk operations supervision to ensure efficient check-in & check-out processes and timely service• Guest engagement strategies development and implementation, including personalized services and special request handling to enhance overall experience, inspired by an ambition to create memorable experiences• Guest feedback monitoring through various channels to identify trends and improve service quality, utilizing analytical skills developed during studies in business and economics• Collaboration with other departments to ensure a cohesive guest experience across all services• Guest services coordination, including transportation, activities and special event arrangements• Guest satisfaction data analysis and report presentation to management with actionable insights for continuous service improvement• Industry trends updating to introduce innovative ideas and enhance guest experience in line with market demands, driven by a curiosity to learn and adapt to evolving business landscapes• Management and resolution of any emerging critical issues during all the followed processes