Giovanni Nathaniel Email & Phone Number

London, England, United Kingdom

Conducted end-to-end process mapping of patient pathways, identifying bottlenecks and proposing workflow adjustments.Analysed patient data and operational metrics to uncover trends in appointment delays and no-show rates, leading to targeted strategies that improved patient throughput.Partnered with clinical and administrative teams to capture requirements.

United Kingdom

• Gathered data in Excel from a flat file, and graphically represented the data for easy understanding, also utilizes Power BI to examine the sales performance of a shop to determine the overall buying power of the.
• Actively participates in a case study based on employee attrition and examines the qualitative and quantitative data provided in the dataset, which details the contributing factors of why the employees were leaving.
• Collaborates with engineers to evangelize data science tools and methodologies, and conducts data cleaning, data visualization, database building, and programming utilizing various software such as Power BI.
• Effectively manages data operations and collaborated with the data scientist to meet business user needs, promote data security, and maintain data integrity, also architected analytics and visualization components for.

Spearheaded the implementation of a Customer Relationship Management (CRM) system for a large EdTech client, enhancing customer engagement and operational efficiency.Developed a comprehensive business case to justify CRM integration, aligning the project with the organization’s strategic goals.Created a Business Process Model and Notation (BPMN) diagram to.

London, United Kingdom

Collaborated with key stakeholders to identify and document requirements for IT service enhancements, aligning solutions with business needs.Conducted a gap analysis on service delivery workflows, identifying inefficiencies and implementing process improvements that reduced service request turnaround times by 2 days.Supported the intranet portal.

London, United Kingdom

Received and responded to incoming calls and/or e-mails regarding AV, hardware, peripherals, and software problems, and assisted with maintaining an inventory of all computers, monitors, printers, and all other peripheral equipment.Purchased, installed, configured, tested, maintained, monitored, and troubleshot meeting room hardware, networked devices.

Data Analysis

Conducted in-depth analysis using Excel and Power BI to assess customer purchasing patterns and determine buying power through transaction.

Master Of Business Administration - Mba, Information Management, Merit

Bachelor’S Degree, Computer Games Design With Business Management, 2:2