Giovanni Cocozza Email & Phone Number

Currently in Fastweb as PM Wholesale, and previously as PM Executive, I manage the service delivery for major national and international Carriers. For these Customers I have implemented technology solutions such as: fiber optic/SDH broadband – VoIP – Dual Homing – VPN – Bandwidth upgrades up to 10 Gbps – Firewall – HSRP – Upgrade Hardware – Disaster Recovery – Networking and structured wiring – Network Fault Management & Performance Monitoring – MPLS Backbone.My responsibilities and competences are as follow:- The attainment of Customer satisfaction and loyalty, the strategic definition of the Management and Customer Relations policies. The provisioning of pre and post activation phase.- The satisfactory response to Customer request, and the optimization of the related cost of activation and management of such responses.- The budget process management and the verification of the related achievement.- Ensure compliance of the service level agreement of working, thus keeping them in line with the set targets.- I have the responsibility for defining Project Plan, KPI and milestones- Full responsibility for project execution according to Fastweb procedures and quality standards- Highlight obstacles and potential solutions and make decisions together with Customers, depending on issue- The performance monitoring of the System Integrator- Project documentation and documenting all meetingsI have experience in Customer relationships as well as handling of sub contractor.My clients are businesses or organizations with high-performance standards – so I am able to see the commercial implications of technical or project issues.I have always been inspired by the application of science to real-life situations and the opportunities to be involved in projects that have a positive impact on people’s lives. So on my own I studied and I have a very good knowledge of scientific publications about Green Energy by the European Wind Energy Association (EWEA).Specialties: Project ManagementCustomer Relationship ManagementWind PowerEnergy Efficiency

Listed skills include Project Planning, Project Management, Engineering, Management, and 25 others.