Giovanni Costa Email and Phone Number

🔧 Spearheaded solution architecture initiatives, designing and implementing robust solutions that met complex business requirements, resulting in a 30% increase in productivity and millions in savings.🔍 Identified trends in customer pain points and improved outcomes by gathering business requirements, conducting thorough technical analyses, and collaborating with vendors to create, test, and deliver solutions.🌐 Led system integration efforts, ensuring seamless communication and data flow between enterprise applications. Successfully coordinated go-live activities for all channels in LATAM, ensuring uninterrupted commercial broadcast and timely invoicing.📊 Conducted in-depth technical analysis to translate system requirements into effective solutions, enhancing operational efficiency and performance.🎓 Facilitated international training sessions for business users, developing comprehensive training materials and documentation to promote self-sufficiency and ensure successful adoption of new technologies and processes.

🌍 Experienced in providing expert technical support to a diverse international user base.🔧 Managed daily operations in a ServiceNow environment, overseeing ticket lifecycle from selection to resolution, ensuring seamless support.🤝 Acted as a key liaison between business stakeholders and vendors, ensuring effective communication and successful issue resolution.🚀 Led a multinational team in the implementation of Broadcast Traffic Software (BTS), enhancing system capabilities and optimizing business processes across global time-zones.

📊 Led QA efforts for migrating Sales and Content Operations teams’ custom reports from SAP Crystal Reports to Microsoft SQL Server Reporting Services (SSRS), ensuring seamless transition while preserving historical data and report functionality.🤖 Implemented automated testing scripts using Worksoft Certify, reducing testing turnaround times by 70%. Enhanced testing efficiency, results reporting, and documentation, facilitating quicker staff training and operational readiness.📚 Developed comprehensive training documentation and manuals for the new SSRS reporting tool. Conducted engaging training sessions for the user community, ensuring effective adoption and proficiency.🔍 Collaborated with upper management and stakeholders to enhance existing reports and gathered requirements for new custom reports, aligning solutions with business needs.🤝 Worked closely with DBAs and developers to ensure new developments met business requirements and maintained alignment with project documentation.

🌐 Delivered expert consultancy services for IBMS implementations across diverse media outlets, gaining profound insights into enterprise-level applications.🎓 Developed comprehensive training materials and conducted international training sessions during implementation efforts, ensuring seamless adoption of new technologies.🤝 Managed on-site customer relationships for prestigious clients such as ESPN/Star Sports in Singapore and India, CTV in Toronto, and Media General Group in Tampa, FL, ensuring client satisfaction and successful project outcomes.

📺 Managed detailed broadcast traffic logs and finalized playlists for airing multiple Discovery Channel brands across Latin American regions using the Integrated Broadcast Management System (IBMS).🤝 Provided top-tier customer service to Ad Sales agency representatives and clients, ensuring accurate entry of insertion orders and seamless operations.🚀 Played a pivotal role in the implementation of the Integrated Broadcast Management System (IBMS), optimizing content and sales workflows.🎓 Conducted training sessions for existing staff on the new IBMS application, enhancing workflows and achieving a 60% increase in customer service scores. Ensured accurate airing and invoicing of thousands of commercials.