• Localisation: adaptation and localisation of the game text according to narrative necessities and consumers’ target, enlarging the company’s user base to the Italian Market and increasing the products’ accessibility;• Dynamic testing: examination of the implemented content in game, to ensure consistency with the digital environment and the narrative context: the products have resulted of excellent quality, giving the players an immersive experience.

As a Software Test Engineer at EPAM Anywhere, I played a key role in QA for web-based products across diverse industries, including video games, medical care, and finance. I was also heavily involved in establishing a Localization department and supporting Business Development initiatives, helping EPAM expand its presence in the game industry and beyond.Quality Assurance and Testing:• Conducted both static and dynamic testing to ensure product quality, including test planning, case execution, and sprint management.• Performed API testing on various devices, including remote web interface testing of modem equipment.• Created ad-hoc documentation and supported the team with training, tools, and testing environments.Localization and Department Support:• Coordinated tasks and provided operational support during the launch phase of EPAM’s Localization Quality Assurance (LQA) project.• Assisted with sales support, co-editing localization service pitches, and contributed to internal training resources, presentations, and case studies on localization testing.• Supported the development of a Proof-of-Concept video game localization testing platform, along with a crowd testing platform and AI-assisted localization tools.Business Development Contributions:• Researched and engaged with conference organizers, managed logistics, and attended industry events to promote EPAM’s offerings.• Oversaw creative deliverables for conference materials and established connections to expand EPAM’s client network in gaming and related sectors.• Led an assessment for a major prospective client in the Italian market, evaluating requirements and outlining a comprehensive 2024-2026 roadmap for flagship app enhancements.

In this role, in addition to my contractual obligations as a Senior Software Tester for various clients, I took on additional responsibilities in workforce management and team leading. I successfully lead and completed a small internal project for a plastic waste collection tracking website in the Gulf of Naples (Marine Litter).Role-related activities:• Testing operations: Performed static, system, and integrated testing on TelCo and crowd-testing products; managed SQL-based databases.Team Management activities:• Team management: Created test suites, coordinated sprints, and provided team training and support.• Leadership: Oversaw testing phases, managed documentation, acted as client point of contact, and directed team assignments.

• Static and dynamic functional testing, both on Desktop and Mobile platforms;• Regression testing: tested critical areas related to each structural change, in order to prevent new contextual errors;• Ticket management: reported each bug in the correct database, handled the backlogs quickly and effectively.

• Guided tours: both in English and Italian language in assigned areas for large groups, with consistently good quality and timing results;• Relation with the public: tourist reception and information about the services offered by the association and the structure in various languages, directing the tourist flow towards the most suitable visit solution for each case;• Safety: organising and handling visitors’ safety before, during and after guided tours, both during normal working condition and special events, responding effectively to special needs of various nature.

Led the Italian Language Testing Team, managed workforce, and streamlined testing processes between different departments. • Team leading and support: management of the workforce in the Italian team, while fulfilling testing duties: assignment of general and specific tasks to testers, according to their skillsets and the project's necessities, shadowing of team members in order to meet deadlines correctly, organisation and management of reference documents, streamline of testing processes;• Communication: collaboration with team members of different nationalities, with cross teams assistance for a full coverage of test cases; served as the POC between management, translation and testing departments, maintaining daily communication with Lead Translators and Project Managers, filtering and passing information from and to the testing team;• Static testing: check the translated content before implementation, to identify and correct text issues, in order to minimize the impact on future testing phases;• Creative input: provide ad hoc translation for each situation, suggest improvements from an end user’s point of view;• Dynamic testing: deeply examined the projects assigned to spot errors of different nature, such as localization issues, implementation of content in accordance with the context, use of correct terminology, functional issues; • Confirmation testing: handled each bug encountered by following a specific process, cleaned the backlog by the end of the project.

• Make decisions regarding accuracy from multiple sources of data.• Review or research patterns in data, focusing on details and taking action to improve data accuracy.• Identify issues or inconsistencies in data and proactively question data quality.• Work in a fast pace and target environment• Communicate with colleagues and customers via email, chat, phone and in-person meetings. Work as part of a large project team.• Make outbound phone calls to business representatives to retrieve and/or verify information.• Provide a professional face of the company to the customers.• Recommend operational flow improvements to the company's policy and procedures.• Work on a computer for extended amount of time staying focused and working at a fast pace.• Potential side projects e.g. analyze metrics, recommend operational flow improvements.• Being a part of the new Google Maps beta testing.

• Test each project assigned to identify localisation and functional bugs.• Review language components (e.g. Text & Audio files).• Ensure that correct terminology is used.• Identify and report bugs into the bug database in a concise manner.• Confirm bug fixes to ensure each bug has been addressed correctly.• Provide ad-hoc translations.• Provide assistance to team members, work as team buddy.

Stock control and management.Assisting customers to find the products needed.IT network management and troubleshooting.Answering queries from customers using a dedicated software.Receiving and storing the delivery of large amounts of stockProcessing cash and card payments.