Giovanni Livia Email & Phone Number

Princeton, New Jersey

• Act as the daily client contact for assigned projects, developing relationships with clients and working closely with them to learn their business needs.• Work closely with all agency department staff to develop and implement strategic project plans• Analyze clients input, together with background knowledge, research, field feedback, to produce full communications plans• Manage IT projects through all phases of project life cycle - analysis, design, development, testing… Show more • Act as the daily client contact for assigned projects, developing relationships with clients and working closely with them to learn their business needs.• Work closely with all agency department staff to develop and implement strategic project plans• Analyze clients input, together with background knowledge, research, field feedback, to produce full communications plans• Manage IT projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support• Create a Specification Requirements System Document in order to continually manage clients expectations.• Present project demonstration to ensure client satisfaction and accuracy before launch of software.• Provide leadership to our programmers for technical production, including budget control, production timetable, status reporting, client/team project coordination and quality assurance.• Oversee system usage at each installation site to assess training needs and identify any up-sell opportunities to increase revenue production.• Consistently provide excellent customer service to accounts, technical support, identify new contacts in the organization and offer training to those contacts to ensure proper use of installed software/applications.• Demonstrate focus on value and ROI• Analyze current online marketing campaigns and optimize existing campaigns to increase conversion rate using Google analytics and call tracking.• Communicate with clients bi-weekly and monthly in regards to their marketing campaigns.• Present periodic dashboard reports on current projects, future opportunities and client issues.• Establish rapport and maintain communication with stake holders at multiple levels including those external to the organizationAchievements:• Moved company up from a level of thousands to one of the top 10 Vendors on Guru within a two year period. Show less

Responsibilities Included: • Maintained and grew account base through proper balance of maintenance and prospecting phone calls.• Renewed relationships with past buyers to drive future business.• Called "warm sales leads" to build relationships with new clients.• Worked with clients to understand their business issues and provided solutions that meet their needs(Consultative Selling).• Called current clients and told them about present promotions and special offers.•… Show more Responsibilities Included: • Maintained and grew account base through proper balance of maintenance and prospecting phone calls.• Renewed relationships with past buyers to drive future business.• Called "warm sales leads" to build relationships with new clients.• Worked with clients to understand their business issues and provided solutions that meet their needs(Consultative Selling).• Called current clients and told them about present promotions and special offers.• Priced out products and offering discounts within agreed limits.• Monitored the progress of account development.• Focused on up-sell/cross-sell targets to enhance average order value.• Focused on strong follow-up customers requests for assistance, literature, price quotes, to establish a high level of service orientation.• Drove growth of sales and gross margin to meet or exceed established personal and sales team goals by ensuring the execution of company sales initiatives• Stayed alert for any report changes in market conditions, competitive activities and customer preference/needs.• Maintained designated average of outbound calls per day.• Focused on achieving biweekly and quarterly goals.• Planned local community and store events to provide manufacturing technical support to local business owners.Achievements:• Million Dollar Club Show less

Responsibilities Included: • Responsible for selling DELL's products and services in a retail capacity.• Products Included: computers, laptops, printers, HDTV's, cameras, PDA's, etc.• Focused on delivering a positive customer experience according to Dell standards.• Met and exceeded all monthly sales goals.• Responsible for all onsite operational activities.• Responsible for creating weekly schedule.• Coached employees how to up-sell and cross-sell all of Dell's… Show more Responsibilities Included: • Responsible for selling DELL's products and services in a retail capacity.• Products Included: computers, laptops, printers, HDTV's, cameras, PDA's, etc.• Focused on delivering a positive customer experience according to Dell standards.• Met and exceeded all monthly sales goals.• Responsible for all onsite operational activities.• Responsible for creating weekly schedule.• Coached employees how to up-sell and cross-sell all of Dell's products and services.Achievements:• Leading sales representative for 6 consecutive months.• Individually had the highest Customer Satisfaction score through Gallup for 8 consecutive months.• Led the team to increase our internal kiosk rank from 78 out of 150 into the Top 20. Show less

Responsibilities Included: • Answer phones and respond to customer requests.• Transfer customer calls to appropriate staff.• Provide customers with product and service information• Identify, research and resolve customer issues using the RxHope intranet• Follow-up on customer inquires not immediately resolved• Complete call logs and reports• In charge of data entry for PediMeds patient assistant program.