Web Applications developer assigned to one of the company's clients. In charge of Architect, Design and Implement two web-based applications utilizing Java architecture and Spring/Hibernate framework to develop B2B Services (shipping with GamePlanz and UPS) to facilitate the automated shipping process from the client's web-presence (shopping cart) to the Shipping Company. The back end is MySql.Evaluate and pick platform tools (such as Eclipse IDE) for the internal developers of the company. Utilize Ajax technologies to give the site an easier of use feeling by integrating the Ajax Engine (Java Script) plus XML.In charge of maintaining and publishing the web source material on a regular scheduled basis. Configure the Internal Developers Programming Environment (Eclipse) in order to facilitate ease of Source Code control, testing and debugging. Review and assign technical work to the internal developers of the company.Work in a new structure for the entire website of the client and in an automated publishing process. Troubleshooting and debugging of code as needed. Mentor the internal developers in the use of tools and patterns (such as Eclipse, SVN, etc.)In charge of engineering, develop and deploy solutions on a voice/data network for a US corporation based in Tampa FL through Genesys CIM platform for localized and off-state screen-pops. Some projects included management of the Genesys Agent-at-Home rollout, rollout of Siebel CRM (Customer Relationship Manager), rollout of Genesys CTI platform with dual database and PBX change from Siemens to Avaya and Nortel.Installation and configuration of an ad-hoc Auto Dialer System for marketing purposes, utilizing Intel/Dialogic T1 voice boards, output capability 100,000 calls per day.Managed multiple engineering projects to ensure network stability and protocol compatibility, managed day-to-day call center environment consisting of 1240 CSR.

C++/Java /; Main applications developer in the company, in charge of architecting, designing and developing CTI/IVR applications for the multiple call center sites (Peru, Canada, Dominican Republic, US), these applications are a mixture of client/server and web-based and utilize Java and .NET architectures (Which includes VB.NET, C, C++, C# and ASP.Net), also utilizing API libraries from multiple CTI/IVR vendors like Genesys, ASPECT, etc.Develop the GVP application for Speech Recognition (Speech Application Design - VUI) using Genesys Technology with emphasis in the Call Flows, Voice Prompts, Grammar Files and Voice XML (VXML) Integration, also check of the VOXEO Technology as a replacement engine. Design key components for the entire voice/data network of the company.In charge of maintain and develop new functionality for the existing C++ applications used in the Administration/Accounting departments (NOLS ADMIN, NOLS CLIENT). Review and recommend improvements into existing systems, also developed a Billing/Reporting application.Work in conjunction with the DB administrator to maintain the performance and consistency of the databases.Developed the Interpreter Login Web application, where Interpreters (translators) from any of the ex-house (off-shore) sites can log themselves into the system so they can take calls from clients and agents (supervisors). This application replaced the old method of login through the IVR, releasing IVR ports and improving the overall efficiency of the Interpreters System. More functionality was added later on.Write all technical specifications for the projects as well as convert business logics into use cases.

; developing applications for clients of the company.Clients such as: Countrywide Home Loans, Network Omni, ASPECT, etc. Creating applications in Java, .NET (Which includes VB.NET, C, C++, C# and ASP.Net 2.0) and C++

in charge of architecting, design and creating customized applications for clients of the company utilizing different programming languages like: VB.NET, C#, C, C++, Java. Applications such as: AgentIDChannelLogger, ActivSurvey! Activ IQ Service, VBPlayback, etc.Later in charge of the Professional Services Team with various tasks as: Customer integrations, Project Management and Hands-On development, tutoring and assign of technical work to internal developers.In charge of the architecting, design and development of CTI and IVR integration applications for the main product of the company (VPLogger) also development of applications that integrate with other partners applications (Genesys, Siebel, AIX-Logic, etc). Provide technical advice to business technology partners of the company.In charge of the architecting, design and development of customized C# applications utilizing ScanSoft Technology for Text-To-Speech recognition to enable the user of the Loggers to enter labels to be played with the recorded messages.In charge of architecting, design and development of customized Java web-applications to integrate the recording portion of the Loggers into the customer specialized databases; (ActivServer!), these applications were also developed in C#.In charge of architecting, design and development of customized Java web-applications for clients like American Century, JPMorgan, Countrywide Home Loans, utilizing the three tier architecture, to permit connectivity of the recording data mining application (ActivLookUp!) with existing applications in such companies. Same as before these applications were developed in C#.

Java Developer for the Wellpoint Enterprise Java solution (EMPI) (Java environment: J2EE, EJB, Web sphere, MQ-Series, Struts), a set of tools/client adapters that will allow any business unit to interact with different platforms (Web Based, IVR, Mainframe, etc).Client adapters developed in J2EE, creation of EJB's and EAR's are necessary in order to integrate different BU into the Business BUS Controller.Write technical and design specifications and extensive use of TIER architecture in conjunction with the SEA architecture developed in Wellpoint, working together side by side with the Enterprise Architects at Wellpoint to establish new web-services throughout the company. In charge of architecting the new ESolution, a new set of tools that interoperate with different resource media (IVR, Web, Client, etc) to integrate the data management in Wellpoint.

In charge of a team of developers (10 individuals) for the E-Business IT department, this team have the task to develop the following web-based applications (Java environment: J2EE, EJB, XML/XSL, Web sphere, DB2, Struts): Agent Services (in production), Small Group Administrators (in production), Member Services Re-Write (in development).The same team was in charge of troubleshoot and correct multiple Microsoft Web-based applications, like: Member Services, Cobra Compare, Engine Rates, ISG Sales Communications, etc. (Environment: ASP,ASP.Net, SQL, COM, DLL, OCX).In charge of architecting, design and development of new portals for the different Wellpoint brands (Blue Cross, Unicare, etc) at website level with static and dynamic content utilizing various technologies.Mentor role for the developers, they would come to me for answers about different coding problems or errors. Part of the IT architects group that develop the corporate SEA compliant standards for the company. Also in charge of develop the Call Care Center application (Microsoft Environment: VB, SQL, DLL, OCX, DAO, RDO, VB.NET, C#, ASP.Net), for the Call Center/Customer Support Area in Individual Small Groups.

In charge of a team of developers (10 individuals) for the E-Business IT department, this team have the task to develop the following web-based applications.The same team was in charge of troubleshoot and correct multiple Microsoft Web-based applications, like: Member Services, Cobra Compare, Engine Rates, ISG Sales Communications, etc. (Environment: ASP,ASP.Net, SQL, COM, DLL, OCX).In charge of architecting, design and development of new portals for the different Wellpoint brands (Blue Cross, Unicare, etc) at website level with static and dynamic content utilizing various technologies.Mentor role for the developers, they would come to me for answers about different coding problems or errors. Part of the IT architects group that develop the corporate SEA compliant standards for the company. Also in charge of develop the Call Care Center application (Microsoft Environment: VB, SQL, DLL, OCX, DAO, RDO, VB.NET, C#, ASP.Net)

In charge of a group of 25 Telecomm Engineers (internal) plus 15 (external), overseeing the configuration and implementation of 3 call centers for the company. Purchasing of PBX switches with Lucent Technologies was a task as well as the implementation of a web farm with HP Servers (50 of them) together with data circuit's configuration, security, routers and network peripherals for the internal network and the Internet portal.Assign technical work to engineers, write technical specifications and evaluate products, services and vendors. Review business needs to provide technology solutions to business partners.

In charge together with the Network Administrator, of the Company's Network System (altogether a WAN system comprising 7 Windows NT 3.51/4.00 Servers, with approximately 150 in house clients and 12 outside LAN sites all over the US).Website related tasks as: administration, maintenance, support and development. Also E-mail administration, configuration and support for internal and external clients.Programming of internal applications for the company as: Industry Sales Reports, Client-Data Extract applications, A/R Data Management and Reports, Production Data working applications, Predictive Dialing Reporting and Management Applications all of these under Microsoft VB development environments.Project Manager of the company's main effort to setup a top of the line, high tech call center, using the UNISON-DAVOX system, DAVOX Technologies provided training required for this task.Part of the development team, involved in the development of the main collections application, letter and mailing system (CARMA), based in MS-SQL 6.5 as a back engine, with VB5.0 as a front end.

In charge of the Hardware/Software/Operations in a US company with offices in; Conducting numerous tasks as: Implementation of an Electronic Mail System, using Connect2-SMTP/ExpressIT! , To all offices (US and overseas), in different platforms (OS/2, Novell, Windows NT) more than 150 users defined, an Electronic Faxing System using Connect2Fax Software to fax statistical information, a Paging System using Connect2Page Software located in the West Los Angeles office (where the process of the statistics is run every night) in order to alert the persons in charge (one of the owners and myself) if a problem has arisen with the processing of the data.In charge of architecting, design and develop the main computer/telephony integration system. Application developed in C++

In charge of develop the main application product of the company. CollectOne, this application was developed originally in Microfocus COBOL but then modified entirely in Microsoft VB with SQL Databases.In charge of manage the Software Support Team, a group of 5 people that supported the customers of the company (500 clients) at the application level. First, Second and Third level technical support was provided, ranging from simple problems to bug fixes. Customer technical support was accomplished using modem-remote capabilities. In charge of the internal hardware/software necessities, programming of interfaces, custom programs, and data conversions for the main software product of the company.Other tasks included: training of new clients on-site for the company's application, in charge of the electronic marketing department.

Hands-on adult teaching of multiple application software and operating systems, all together a number of 5 different courses lectured throughout the year.In charge of the technical support department, installation and setting of Network environments for internal and teaching purposes. Configuration of the internal network system as well as its connectivity with other school sites throughout Southern California.