Gina Petersen Email & Phone Number

Cedar Rapids, IA, US

Cedar Rapids, Iowa, United States

• Manage and coordinate installation activities of new service implementation focusing on customer experience.
• Assist with project closure activities, coordinating all relevant departments’ activities to ensure smooth flow
• Document project schedules, responsibilities, and progress
• Escalate problems in accordance with SLA’s and program policies
• Research current client orders in ConnectWise, correlating orders with installation dates
• Oversee task management in the provisioning system. (Metasolv)

• Created and lead professional development efforts for Customer Care Onboarding program resulting in meeting and exceeding customer service survey results
• Develop and manage training content materials using various authoring tools; Camtasia, Adobe Captivate, Word and Power Point
• Responsible for classroom management including addressing policy violations, student conflicts and 1:1 coaching
• Interface and collaborated with internal departments in strategic planning meetings for process improvement initiatives and determining what courses to develop and implement
• Ensure clients’ training needs are met in a timely and cost-effective manner
• Communicate ideas for improving company processes with a positive and constructive attitude.

Hiawatha, Iowa

• 2016 Windstream Hiawatha, IAEnterprise Customer Service Trainer II
• Certified trainer, TrainerTalk course, finished in Maitland, FL 2017
• Lead professional development efforts of the customer service staff.· Created and lead professional development efforts of the customer service staff through 4 week new hire training program resulting in satisfactory.

Hiawatha, Iowa

Database management with first level carrier relations with ILEC companies coordinator.·Manage and coordinate installation activities of new service implementation.·Assist with project closure activities, coordinating all relevant departments’ activities to ensure smooth flow·Documentation skills for documenting project schedules, responsibilities and.

Hiawatha, Iowa

· Database management withFirst level carrier relations with ILEC companies coordinator.·Manage and coordinate installation activities of new service implementation.·Assist with project closure activities, coordinating all relevant departments’ activities to ensure smooth flow· Documentation skills for documenting project schedules, responsibilities and.

Cedar Rapids, Iowa Area

Generate regular reports on status of projects tasks, managing milestones and completed implementations in Excel, using formulas, pivot tables, etc.Create shipping requests via SAP for IT support staff.Expedite and create custom orders to ensure delivery is on schedule to support the business. Arrange pick-ups and delivery of IT equipment at Rockwell.

Associate Of Arts And Sciences - Aas, Business Administration, Management And Operations, 3.5 Gpa

Activities and Societies: Several semesters Dean's List

Education record

Activities and Societies: FBLA, FHA, School newspaper, CHORDS program.I also tutored in Spanish and received The first ever Chords honor.