Girard Chris G. Email and Phone Number

Manages customer support staff to meet team objectives. Ensures professional and courteous support to customers. Coordinates customer support activities with other internal functions. Is responsible for hiring, performance appraisals and pay reviews. Responsibilities include providing After Hours support coverage for critical incidents to customers in evening, weekends and Infor Holidays, as well as Special events support. Reports to Director, Support Operations or VP, Support Operations.