Major Projects -• Led enhancement and conceptualisation of features in the card management system resulting in significantly improved customer experience in digital channels like I-Mobile, ICICI Infinity, and traditional channels like Phone banking and IVR.• Oversaw Backend Integration of CMS (TSYS Prime) and credit card module in I-mobile 3.0, delivering new functionalities and improved application performance• Executed a successful server migration project of more than 63 Windows Server 2016 to Windows Server 2019 with minimal downtime.• Designed user journey for automated EMIzation booking and cancellation in the card management system saving turnaround time for EMI processing for the Operations group.• Migrated Reward management to in-house CMS, improving on the bank's PnL.• Automated various file-based user journeys to API-based user journeys saving lakhs of man-hours for the bank annually.• Complied with multiple regulatory and business requirements leading to a better regulatory and business outlook for the bank.

• Identified opportunities to save money on cloud resources by analyzing usage data.• Wrote a Python script to generate daily reports of over-provisioned resources and suggested actions for optimization.• Saved the company $100,000 per month by de-provisioning unused cloud resources.

• Led the development of the Reticulum Community website from initiation to delivery in 4 weeks, meeting all goals.• Coordinated with a team of 7 to create a mobile-first, feature-rich website.• Conducted user surveys to gather feedback and improve the user experience.