Driving $6M worth of projects accross various domains - IP & Optical, Cloud, IoT, PCRF/Charging and Business Applications.Expert in delivering System Integration/Professional Services and R&D Services

Hands-on experience L2/L3 Protocol development, maintenance & Engineering Customer Support. Experience in Waterfall, Agile Process methodologies. Software Quality process and efficiency Optimization, Engineering product solutions for all Tier1 service provider’s worldwide. Working side by side with our customers around the globe in addressing almost every kind of escalation imaginable. This role oversees a strong foundation of best practices for escalation management. It uses insights gained from critical encounters to extend support and recovery well beyond a merely reactive approach. Also looks to predict and prevent future customer issues ensuring customer retention/satisfaction which will lead to a competitive differentiation.Engineering Project Management, setting up offshore environment, Partner Management, Strategic Planning, Thought Leadership, Coaching & Mentoring, Tough Negotiation, Organization Development, Conflict Resolution.

MSR 8800 Product Engineering (Sustaining), 8800 SW Release Management (From Offshore) T3 Customer Interface Management(Offshore)Experience managing multiple user-facing services and teams that developed and operated on an Edge router IP/MPLS (Layer2, Layer3) platform. Build, mentor, grow and manage engineering teams which operate 24 x 7 ECS support for largest Telcos in the world.Led and coordinated all aspects of development – from detailed requirements definition through design, implementation, post-release engineering for sustainability and evolution, real-time troubleshooting and problem analysis in an exceptionally dynamic environment. Worked with several carriers world-wide in trouble-shooting field issues and providing maintenance patches – ATT, Verizon, Vodafone, Telstra, Telefonica, NTT, Zain Kuwait, GLOBE Innove, China Unicom etc.Led a team that investigates, analyses, and reproduces issues found in the customer field and lab trials and provide maintenance and patch releases. Defined and prioritized releases and managed bug and source control systems. Develop and apply patches to existing embedded system releases in the field.Built strong customer relationships by discovering requirements, underlying feature requests, recommending alternative technical and business approaches, solving technical issues, and creating emergency response team.Assemble and provide necessary technical information to service and sales personnel, customers and management in the form of knowledge transfer sessions. Generate and present various reports, updates, statistics and data to executives, sales, marketing and customers

Telecommunication Software Sustenance/Dev elopement.

4LS development and support for Alcatel MSWAN Product (7470/7670 ESE) Development and Bug fixing for Alcatel MSWAN products 7470 and 7670 ESE. Design level support and feature enhancement to major telecom customers. Worked on various line cards of 7470/7670ESE Verification of Mlppp Mobile Feature on 7670 ESC line Card , Performed functional testing, scalability, performance, and limits testing.

Telecommunication Software DevelopmentEnhancement and Maintenance of PPP Termination Aggregation and L2TP tunnelling in Cosine IPSX 3500/9500 Edge Router.Enhancement and Maintenance of different types of PPP (RFC 1661), L2TP tunnelling (RF 2661).Bug fixing in PPP, ATM, L2TP, OSPF and RIP modules for Cosine IPSX 3500/9500.

Worked on BEL's TETRA and Invloved in Various feature developements.Worked on IP Qos module development.Worked on Development of ATM UNI Signaling (Q.2931) Protocol Stack Developing ATM protocol stack in UNI mode .